Kelly Benjamin
Fauldhouse,West Lothian
Overview
25
25
years of professional experience
Work history
Internal Account Manager
Livingston
03.2015 - Current
- Provide an efficient and an effective support to the sales and customers by proactively assisting the Account Director in managing customer needs and requirements and to ensure all opportunities to increase business revenues by up selling and cross selling are achieved
- Ensuring all orders, tasks, quotes and other requests are responded to within a timely manner
- Creating quotes, processing orders, following up on invoices and age debt
- Building relationships with vendor partners and distributors
- Extensive involvement in tenders and working with public sector frameworks
- Booking and scheduling technical resources for clients
- Arranging timely client deliveries
- Follow SCC best practice to ensure the highest level of service is provided to our customers - both internal and external
- Ownership and resolution of customer challenges and concerns
- Manage customer projects and bonded storage / stock requirements
- Logging and requesting deal registration as early in the sales cycle as possible for our clients on the various vendors to ensure we have the competitive edge over our competitors
- Record all information and activities on the SCC CRM system.
- Maximised long-term customer loyalty by building and maintaining successful partnerships with cross-functional stakeholders.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Determined client needs to help tailor onboarding experience and identify cross-selling opportunities.
Sales Team Administrator
John Bean Technologies Limited
Broxburn
11.2014 - 01.2015
- Updating sales pipeline reports on a weekly basis
- Updating and maintaining Siebel CRM with sales opportunities and opportunity changes
- Updating and maintaining prospects on SharePoint by including and uploading all relevant documentation for that specific client and project
- Arranging for proposals and order confirmations to go out to clients for signing and approval.
Internal Sales Executive
Vet Solutions
Edinburgh
03.2014 - 10.2014
- Generated quotes and followed up sales opportunities for Vet Solutions clients in my allocated area
- Maintained CRM system was maintained and updated
- Proactive account management of existing clients including identifying and closing sales for Vet Solutions opportunities.
Print Solutions Consultant
Smart Office Durban, KwaZulu, Natal
06.2012 - 10.2013
- Account Management - maintaining and servicing existing IT channel client base
- Assist walk in and telephone client enquiries with requirements and provide best advice and solutions to their requirements
- Telesales activity to generate new business leads and opportunities by using client information on CusTrack, Smart Office's in-house CRM system, to generate sales prospects as well as discuss Smart Office solutions for client's individual requirements
- Regular client meetings to discuss and propose Managed Print Solutions sales opportunities
- Actively quote on tender requests submitted by IT resellers on Office Automation opportunities
- Identify opportunities for maintenance contracts and SLA led service for new, rental, and existing devices currently in use
- Secure best possible pricing for quotes and tenders from the vendors including scanners, Managed Print Solutions' devices and Printers
- Regularly update CusTack of sales pipeline opportunities, client appointment's, telephone activity, sales that have been concluded with the client which includes recording hardware / software details and serial numbers
- Load new client details into the database an accurately capturing all of the relevant and important information for that particular organization
- All activities are logged on CusTrack for management to pull reports and monitor my activities and detail my activities for the month
- Management use this as a productivity monitoring tool to measure my activity as I was a remote worker.
Account Manager / Lenovo Product Manager
Pinnacle Africa
Durban , South Africa
02.2009 - 05.2012
- Responsible for selling Pinnacle Portfolio Lenovo products and solutions to allocated customers
- Generate sales and leads and building relationships with clients
- Respond to client's bids and tenders
- Process orders from clients
- Work closely with vendors on volume deals to secure best pricing, stock levels and services
- Regular meetings and visits with new and existing clients
- Assist internal sales team with quotes and provide product related updates and training
- Assisted with setting up arranging corporate events for clients
- Active support of marketing programmes and sales campaigns
- Support various vendors technology roadshows.
- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
- Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
- Investigated low-performing accounts and adapted strategy to support sales and retention.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Contacted prospective clients and warm leads to generate new customers.
Internal Sales Consultant
Axiz
Durban
09.2006 - 01.2009
- Creating and presenting customer quotes
- Processing all orders
- Arrange and co-ordinate deliveries and collections
- Manage back orders and handle all customer queries.
- Identified prospect needs and offered appropriate products and services.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
Administration Clerk
Edinburgh High Court
Edinburgh
03.2006 - 08.2006
- Preparation of documents for upcoming court cases
- Filling of documentation and retrieving documents from the archive filling system
- Answering incoming calls and directing calls to the correct departments
Help Desk Administrator
Business Connexion
Durban
08.2004 - 01.2006
- Manage client requests and resolving issues
- Monitor, follow-up, update and escalate calls in accordance with their Service Level Agreements
- Assign engineers to support calls
- Follow up on repairs and quotes
- Administration for technical support team including the planning and co-ordination of engineers to respond to client's needs
- Prepare monthly SLA reports.
- Responded to incidents on-site, providing precise time estimations and managing customer expectations.
- Leveraged available resources, knowledge and equipment to resolve customer requests.
Sales Support Coordinator
Morse Group
Edinburgh
09.2003 - 06.2004
- Create Quotes and process orders
- Work with credit control to manage challenging accounts
- Responsible for manging customer product and services queries
- Maintaining and updating customer database with discounts and contact information
- Allocating and booking engineering resources for customers
- Manage and update the SAP system with all client activities such as orders, quotes, deliveries and reports.
- Maintained supplier, sales and customer information for accurate account records.
- Resolved basic customer queries and concerns to reduce pressure on wider sales teams.
- Actioned shipping instructions to achieve timely, accurate customer deliveries.
- Supported external sales teams with increasing sales through targeted lead generation.
Customer Service Advisor
Eaga Partnership
Edinburgh
01.2003 - 08.2003
- Maintained customer database, updating information and effective handling of customer queries and complaints
- Accessing customers for eligibility for the various heating grants provided by Eaga Provided energy efficiency advise to new and existing customers
- Processing customer applications over the phone and postal applications, data entry of survey forms and invoices
- Liaising on a daily basis with heating contractors, engineers and surveyors for updates on progress of customer grants for heating installations
- Provided in house training to new staff members of the call centre as part of the employee induction programme.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Registered and updated accurate customer information on database.
- Recorded and processed customer data accurately.
- Transferred customer calls to respective department or personnel to address specific issues.
Sales Support Assistant
Siemens
Durban
10.2001 - 10.2002
- Generation through outbound calling, sourcing and qualifying opportunities
- Processing Purchase and Sales Orders via SAP/R3
- Preparing and presenting quotes for customers and effective handling of customer queries
- Maintaining CRM system for quotes, orders and queries
- Managing customer credit issues in order to release order backlogs
- Managing loan and demo stock
- Assist Operations with the processing of returns.
- Efficiently handled and resolved customer queries for optimum satisfaction.
- Produced thorough quotes and purchase orders efficiently
Personal Assistant / Office Administrator
ORSI Pty Ltd
Durban
04.1998 - 10.2001
- Managing customer queries
- Processing all quotes for local and overseas customer sales
- Processing all orders for customers and follow up on outstanding orders
- Generate monthly sales reports
- Processing all delivery notes, track of outgoing orders, arranging deliveries and collections
- Follow up and report on debtors.
- Handled mail and correspondence for employees.
- Managed database to maintain updated records and accuracy.
- Screened incoming phone calls and relayed detailed messages.
- Scheduled meetings, conferences and appointments.
- Coordinated events by managing budget, logistics and event support.
Timeline
Internal Account Manager
Livingston
03.2015 - Current
Sales Team Administrator
John Bean Technologies Limited
11.2014 - 01.2015
Internal Sales Executive
Vet Solutions
03.2014 - 10.2014
Print Solutions Consultant
Smart Office Durban, KwaZulu, Natal
06.2012 - 10.2013
Account Manager / Lenovo Product Manager
Pinnacle Africa
02.2009 - 05.2012
Internal Sales Consultant
Axiz
09.2006 - 01.2009
Administration Clerk
Edinburgh High Court
03.2006 - 08.2006
Help Desk Administrator
Business Connexion
08.2004 - 01.2006
Sales Support Coordinator
Morse Group
09.2003 - 06.2004
Customer Service Advisor
Eaga Partnership
01.2003 - 08.2003
Sales Support Assistant
Siemens
10.2001 - 10.2002
Personal Assistant / Office Administrator
ORSI Pty Ltd
04.1998 - 10.2001
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