Kelly Bater
Swansea,Pontardawe
Summary
Dynamic and results-driven professional with expertise in sales strategy, upselling, and social media marketing. Demonstrates exceptional problem-solving and communication skills, with a proven ability to remain calm under pressure. Adept at public speaking, leveraging these skills to enhance brand visibility and drive business growth. Committed to utilising strategic insights to achieve organisational goals and foster long-term client relationships.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Ramsdens Financial
Ramsdens Financial Ltd
Swansea
2025.12 - Current
- Executed cash handling and financial reporting accurately to uphold till integrity.
- Managed daily cash handling duties and financial reporting accurately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Exhibited respect, friendliness, and helpfulness to enhance customer experience.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Performed day-to-day duties with accuracy and efficiency to support operations.
- Completed duties to deliver on targets with accuracy and efficiency.
Tesco Festive Colleague
Pontardawe, Neath Port Talbot
2024.11 - 2025.02
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Fulfilled customer orders promptly and accurately, enhancing customer satisfaction.
- Displayed energy and enthusiasm in fast-paced environment.
- Executed daily duties with accuracy and efficiency to support overall operations.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Arrived at work punctually, ensuring readiness to contribute from start of shifts.
Rhos stores and Post Office
Rhos pontardawe, City and County of Swansea
2016.04 - 2021.10
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Completed customer orders with speed and accuracy.
- Ensured accurate cash handling resulting in balanced accounts at the end of shifts.
- Balanced the cash drawer at end of each day successfully.
- Answered queries about postal regulations effectively, providing clarity for customers.
- Handled large volumes of mail responsibly ensuring safe delivery.
- Sold stamps, stationery and mailing envelopes at the post office to assist customers.
- Processed money orders and handled postal deliveries at the service counter accurately.
- Ensured proper use of postal scales that led accurate billing.
Education
GCSEs -
cwmtawe comprehensive school
Pontardawe, Neath Port Talbot 1999.09 - 2004.06
Skills
- Sales strategy
- Upselling
- Social media marketing
- Problem-solving
- Communication skills
- Public speaking
- Calm under pressure
Timeline
Ramsdens Financial
Ramsdens Financial Ltd
2025.12 - Current
Tesco Festive Colleague
2024.11 - 2025.02
Rhos stores and Post Office
2016.04 - 2021.10
GCSEs -
cwmtawe comprehensive school
1999.09 - 2004.06