Kelly Baker

Communicate with residents, families, and colleagues using clear, calm guidance daily.

Lead care teams through shifts, delegating tasks and coaching performance.

Deliver person-centred support to elderly residents with dignity and empathy.

Support individuals with dementia using structured routines and reassuring communication.

Plan care by recording needs, preferences, and risk assessments carefully.

Administer medications safely, following records, prompts, and correct administration procedures.

Liaise with families and health professionals to coordinate care plans effectively.

Solve day-to-day concerns promptly, escalating risks to senior staff when needed.

Apply safeguarding adults policies, reporting concerns and maintaining accurate documentation.

Manage performance using feedback, supervision schedules, and follow-up actions consistently.

Complete audits and evidence for CQC compliance across care services.

Recruit and retain staff by interviewing, onboarding, and maintaining engagement initiatives.

Support appraisals and coaching for staff, promoting consistency and improvement.

Track budgets with awareness of spend, resources, and care-related costs.