Kelly-Ann Crompton
Stokesley,North Yorkshire
Summary
Accomplished professional with robust supervisory competence and a focus on guest satisfaction. Demonstrates advanced carpet cleaning, deep cleaning proficiency, and thorough disinfecting skills. Expert in bed making and room inspection procedures, ensuring impeccable customer service and tailoring services to guests' needs. Proficient in strategic planning, property upkeep, and supplies procurement, with a strong understanding of fire safety and waste disposal regulations. Known for tactful diplomacy, discretion, confidentiality, and proactive leadership in concierge liaison roles. Career goal includes enhancing guest experiences through innovative property management solutions.
Overview
31
31
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Head housekeeper
Cleveland Hills View holiday park
Hutton Rudby, North Yorkshire
10.2023 - 07.2025
- Trained new members of the team, ensuring high quality service delivery.
- Maintained a clean and healthy environment by regularly supervising housekeeping duties.
- Resolved disputes amongst staff members tactfully, fostering a harmonious work environment.
- Enhanced cleanliness standards with strict implementation of hygiene regulations.
- Delegated tasks according to individual strengths, boosting team efficiency.
- Ensured guest satisfaction with timely and efficient room service.
- Fostered a friendly atmosphere among staff and guests by promoting positive communication practices.
- Managed laundry operations, ensuring clean linens at all times.
- Inspected rooms before check-in to ensure top-notch services for guests' arrival.
- Coordinated staff schedules for smooth running of operations.
- Scheduled regular maintenance checks to ensure equipment functionality.
- Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
Cleaner
Mixology /pub/restaurant
Stokesley, North Yorkshire
06.2023 - 10.2023
- Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Kept communal areas tidy and well-organised for optimal functionality.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
Midday supervisor
Carlton school
Carlton, North Yorkshire
09.2021 - 10.2023
- Maintained clean dining facilities to ensure hygienic environment.
- Participated in staff meetings and training sessions for professional development.
- Inspected school premises for potential hazards to minimise risk.
- Reported any concerns or incidences promptly to the relevant authority.
- Assisted younger students with mealtime tasks, fostering independence.
- Monitored student behaviour during lunch breaks, maintaining order and decorum.
- Developed positive relationships by interacting with pupils during lunchtime.
- Assisted in serving meals, enhancing food distribution efficiency.
- Provided comfort and reassurance to distressed children, promoting emotional well-being.
- Ensured child safety by monitoring playground activities.
- Encouraged respectful behaviour amongst peers to foster an inclusive environment.
- Encouraged good table manners amongst students while eating.
- Supported teaching staff in managing behaviour issues effectively.
- Provided first aid assistance when required, prioritising pupil's wellbeing.
- Supervised children's playtime, ensuring safe use of equipment.
- Worked with team to keep lunchtime schedule on track.
- Administered first aid for minor injuries, reporting accidents and near-misses appropriately.
- Maintained high levels of cleanliness by promptly clearing up spillages, wiping down tables and enforcing no litter policy.
Cleaner/Caretaker
North Yorkshire County Council
Carlton, North Yorkshire
06.1999 - 10.2023
- Contributed to improved health standards with meticulous kitchen cleaning routines in restaurants.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
- Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
- Kept communal areas tidy and well-organised for optimal functionality.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Cleaned and dried windows, mirrors and glass surfaces.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Emptied and cleaned trash cans following procedures.
- Safely stored cleaning solutions, equipment and chemicals.
- Spot cleaned and sanitised high-touch areas.
- Restocked, refreshed and sanitised bathroom facilities.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Monitored cleaning supplies and ordered more when necessary.
- Reported breakages to supervisor.
- Correctly used colour-coded equipment.
- Dusted countertops, ceilings and furniture for pristine environment.
- Deep cleaned carpets using steam cleaner.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Used correct procedures to clean floors, communal areas and work spaces.
- Wiped down fixtures to remove built-up dust and maintain appearance.
- Maintained cleanliness and hygiene of premises by performing daily cleaning tasks.
- Kept outdoor areas clean and tidy; enhanced curb appeal.
Nursery assistant
Mrs Julie Hall
Hartlepool, Cleveland
05.1994 - 05.1999
- Ensured quality childcare by following safety regulations strictly.
- Provided care for children, ensuring their well-being at all times.
- Promoted language development through storytelling sessions nurturing communication skills.
- Provided timely feedback on each child's progress during parent-teacher meetings improving transparency and trust.
- Maintained cleanliness and safety within the nursery setting, contributing to a healthier environment for children.
- Prepared age-appropriate teaching materials aiding effective lesson delivery.
- Promoted a safe and stimulating environment by managing nursery resources effectively.
- Encouraged good hygiene practices among children promoting a healthy routine.
- Thoroughly cleaned and disinfected play areas to control health risks.
- Fed meals , changed nappies and assisted children to use toilet.
- Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
- Recorded and informed manager regarding injuries and accidents.
- Informed parents and staff members regarding activity of children.
- Taught alphabet and numeracy to enhance learning experience.
- Set up equipment and materials ahead of recreational activities.
Education
None -
Henry Smiths secondary school
Hartlepool 09.1988 - 07.1993
Skills
- Advanced carpet cleaning
- Guest privacy respect
- Strategic planning proficiency
- Property upkeep knowledge
- Tactful diplomacy
- Robust supervisory competence
- Discretion and confidentiality
- Concierge liaison
- Expert in bed making
- Waste disposal regulations understanding
- Impeccable customer service
- Tailoring service to guests
- Understanding of fire safety
- Supplies procurement
- Deep cleaning proficiency
- Window cleaning proficiency
- Guest satisfaction focus
- Room inspection procedures
- Proactive leadership
- Customer Service
- Thorough disinfecting
Certification
Various 100%cleaning awards (can be seen if needed)
Affiliations
- Walking
- Photography
- Pets
Timeline
Head housekeeper
Cleveland Hills View holiday park
10.2023 - 07.2025
Cleaner
Mixology /pub/restaurant
06.2023 - 10.2023
Midday supervisor
Carlton school
09.2021 - 10.2023
Cleaner/Caretaker
North Yorkshire County Council
06.1999 - 10.2023
Nursery assistant
Mrs Julie Hall
05.1994 - 05.1999
None -
Henry Smiths secondary school
09.1988 - 07.1993
Similar Profiles
Zoe SimmonsZoe Simmons
Cafe Manager, Office Duty Manager at Island View Holiday ParkCafe Manager, Office Duty Manager at Island View Holiday Park
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Thomas MaathuisThomas Maathuis
College Athlete at Indian Hills CC - Grand View UniversityCollege Athlete at Indian Hills CC - Grand View University
Amanda PanayiAmanda Panayi
Managing Director of a Children's Day Nursery at Little Buddies Childcare LtdManaging Director of a Children's Day Nursery at Little Buddies Childcare Ltd
Matthew SomersMatthew Somers
Waiter/Bar Staff Member at The Black Horse Inn, SwainbyWaiter/Bar Staff Member at The Black Horse Inn, Swainby