Kellie Robinson
Newtownabbey,Antrim
Summary
Organised and dependable. Successful at managing multiple priorities with a positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
1
1
Language
1
1
Certification
9
9
years of post-secondary education
7
7
years of professional experience
Work history
Team leader
Card Factory
Belfast, Antrim and Newtownabbey
2024.10 - Current
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Trained new staff, enhancing team efficiency.
- Coached team members through new or difficult workflows.
- Increased team cohesion by implementing regular feedback sessions.
- Encouraged open communication, fostering a positive work culture.
Sales assistant
Card Factory
Belfast, Antrim and Newtownabbey
2022.03 - 2024.10
- Improved customer service by efficiently handling queries and complaints.
- Utilised excellent communication skills to provide detailed product information.
- Offered personalised shopping advice to enhance customer experiences.
- Built strong relationships with regular customers for repeat business.
Crew Member
McDonald's
Bedale, North Yorkshire
2019.09 - 2020.08
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Resolved high-pressure scenarios to minimise disruption and maintain service quality.
- Fostered friendly a friendly work environment through collaboration, enhancing team productivity.
- Facilitated staff training to strengthen teamwork and elevate service standards.
Education
GCSEs -
Barnes Wallis Academy
Tattershall, Lincolnshire 2014.09 - 2019.06
A-Levels - English Language, Media Studies, Philosophy and Ethics
Northallerton School and Sixth Form College
Northallerton, North Yorkshire 2019.09 - 2021.06
Bachelor of Science - Language and Linguistics
University of Ulster
Belfast 2021.09 - 2024.07
Skills
- PowerPoint and Word
- TEFL qualified
- Effective communication
- Tolerance and patience
- Beginner level conversational Korean language ability
Certification
TEFL Certification with The TEFL Academy 25/03/25
Languages
Korean
Elementary
Accomplishments
- Awarded the 'John Wilson Memorial Award' acknowledging the highest mark awarded to an undergraduate dissertation at the University of Ulster School of Communication and Media.
- Mentioned on the University of Ulster Dean's list for the academic year 2021/22, acknowledging students achieving an average grade of 70% or more.
Affiliations
- Language learning
- Listening to music
- travelling
Timeline
Team leader
Card Factory
2024.10 - Current
Sales assistant
Card Factory
2022.03 - 2024.10
Bachelor of Science - Language and Linguistics
University of Ulster
2021.09 - 2024.07
Crew Member
McDonald's
2019.09 - 2020.08
A-Levels - English Language, Media Studies, Philosophy and Ethics
Northallerton School and Sixth Form College
2019.09 - 2021.06
GCSEs -
Barnes Wallis Academy
2014.09 - 2019.06