Kellie Grover
Mapperley,Nottingham
Summary
Support Worker dedicated to enhancing quality of life for individuals with dementia through effective support and active family involvement. Skilled in fostering client independence and integrating life skills into daily routines. Experienced in utilizing therapeutic techniques to build community connections and improve social engagement.
Overview
32
32
years of professional experience
Work history
Dementia Support Worker
Home Support by Kellie
Nottingham, Nottinghamshire
04.2018 - Current
- Established a business supporting individuals with dementia to maintain home independence.
- Delivering personalised care plans addressing specific client needs.
- Demonstrating empathy towards clients, providing reassurance during challenging periods.
- Coordinating community involvement initiatives to promote social integration.
- Ensure cleanliness of environment and to person, to optimise health outcomes.
- Enhanced wellbeing through holistic care plan implementation.
- Building strong relationships fostering trust and emotional support.
- Managing household tasks and errands, ensuring availability of essential items.
- Handling emergency situations calmly, ensuring patient safety at all times.
- Coordinating appointments with healthcare professionals.
Client Relations Manager
Solo Support Services
Nottingham, Nottinghamshire
03.2014 - 04.2018
- Streamlined management of Direct Payments by overseeing a database of over 200 clients.
- Facilitated recruitment processes by conducting interviews for prospective carers, leading to job placements.
- Provided support and development opportunities for team members to improve performance.
- Executed home visits with clients to deliver personalised assistance.
- Developed job advertisements and descriptions to enhance candidate attraction.
Technical Services Administrator
2 Sisters Food Group
Nottingham, Nottinghamshire
02.2010 - 08.2014
- Oversaw operations for a team of seven auditors
- Coordinated diaries, travel logistics, and training sessions for optimal efficiency.
- Handled expenses and invoices, ensuring timely financial transactions.
- Supported conference organisation to foster networking and knowledge sharing.
- Engaged with laboratories and factories to facilitate food complaints
- Worked with the Training Facilitator on setup of training records and distribution of invites.
Private Client
Roythornes LLP Solicitors
Nottingham, Nottinghamshire
07.2007 - 06.2010
- Executed audio typing and copy typing using Big Hand software.
- Prepared bills and breakdowns while ensuring accuracy.
- Recorded time efficiently to maintain comprehensive records.
- Managed incoming calls, providing assistance and transferring as needed.
- Opened and closed files in compliance with money laundering regulations and Lexcel standards.
- Drafted Wills and Estate Accounts, ensuring legal compliance.
- Coordinated Nottingham City Business Club luncheons, managing bookings and delegate preparations.
- Transcribed and proofread documentation to ensure clarity and precision.
Family Legal Secretary/PA To Associate Solicitor/Mediator
Rosleys Solicitors
Nottingham, Nottinghamshire
01.2001 - 01.2007
- Handled all aspects of family law, focusing on mediation processes.
- Assisted in case preparation to ensure accuracy and readiness for court proceedings.
- Performed audio and copy typing for legal documents and client communications.
- Prepared letters and bills for clients, ensuring accuracy and clarity.
- Managed diary schedules and arranged meetings efficiently.
- Maintained client contact to provide timely updates and support.
PA to Sales & Production Administrator - Temp
QMJ Publishing
Nottingham, Nottinghamshire
01.2001 - 01.2001
- Assisted in organising Quarrying exhibition, ensuring smooth execution of events.
- Managed production of monthly magazine to highlight industry developments.
- Coordinated travel and accommodation for staff and visitors, facilitating logistical arrangements.
- Handled ticket enquiries, providing timely responses to attendees.
- Presented exhibition manuals to enhance visitor experience.
Debt Management Associate
International Card Enterprises
Nottingham, Nottinghamshire
01.1998 - 01.2000
- Maintained individual client accounts with high attention to detail.
- Produced analyses of debt figures for transfer to legal departments.
- Issued debt recovery letters in a timely manner.
Processed banking transactions for cash and cheques efficiently. - Sorted team mail to ensure effective communication flow.
Managed telephone communications with clients to address inquiries.
Telephonist/Typist (Temp)
Ad-Mag
Nottingham, Nottinghamshire
01.1997 - 01.1998
- Executed audio typing and data entry tasks with precision.
Demonstrated sharp listening skills to ensure accurate transcription. - Maintained excellent spelling throughout all data input processes.
Secretary/Administrative Assistant
Group 4 Nightspeed
Nottingham, Nottinghamshire
11.1995 - 04.1997
- Coordinated diary management and arranged meetings to optimise schedules.
- Performed data entry related to wages for precise financial tracking.
- Set up interviews and organised timely deliveries to support business activities.
Administrative Assistant - Temp
Nottingham Community Housing Associates
Nottingham, Nottinghamshire
01.1995 - 11.1995
- Oversaw reception duties, ensuring timely handling of post and filing tasks.
- Performed general administrative functions to enhance office productivity.
- Managed switchboard operations to improve internal and external communications.
Receptionist/Administrator
Alpha Laval Pumps
Eastbourne, East Sussex
01.1994 - 01.1995
- Operated switchboard to manage incoming calls efficiently.
Greeted clients warmly to enhance first impressions. - Coordinated meeting arrangements for optimal scheduling and venue selection.
- Performed audio typing to produce accurate documentation.
Education
Diploma of Higher Education - Dementia
Open College
NottinghamSkills
- Ability to work independently
- Self-management
- Dementia care expertise
- Understanding professional boundaries
- Resilience in challenging situations
- Client assessment skills
- Empathy for clients
- Reliability and trustworthiness
- Support for vulnerable clients
- Elderly assistance proficiency
- Care management strategies
- Care planning skills
- Knowledge of safeguarding policies
- Daily living assistance
Interests
I am a volunteer for the Alzheimer’s Society and am involved in organising a yearly charity walk. This is the third year that we have put on a walk in Nottingham and last year was a very successful event raising over £14,000. I also volunteer for other ad-hoc events throughout the year. I take part in tap dancing once a week, and am currently working towards my Gold exam.
Personal Details
- Driving Licence: Full/Clean
- Date of Birth: 1976-11-09
Timeline
Dementia Support Worker
Home Support by Kellie
04.2018 - Current
Client Relations Manager
Solo Support Services
03.2014 - 04.2018
Technical Services Administrator
2 Sisters Food Group
02.2010 - 08.2014
Private Client
Roythornes LLP Solicitors
07.2007 - 06.2010
Family Legal Secretary/PA To Associate Solicitor/Mediator
Rosleys Solicitors
01.2001 - 01.2007
PA to Sales & Production Administrator - Temp
QMJ Publishing
01.2001 - 01.2001
Debt Management Associate
International Card Enterprises
01.1998 - 01.2000
Telephonist/Typist (Temp)
Ad-Mag
01.1997 - 01.1998
Secretary/Administrative Assistant
Group 4 Nightspeed
11.1995 - 04.1997
Administrative Assistant - Temp
Nottingham Community Housing Associates
01.1995 - 11.1995
Receptionist/Administrator
Alpha Laval Pumps
01.1994 - 01.1995
Diploma of Higher Education - Dementia
Open College