Kellie Athawes
Marlborough ,Wiltshire
Summary
Enthusiastic worker with 15+ years of experience. Secures team success through hard work, attention to detail and excellent organisation. Friendly and outgoing with excellent interpersonal communication strengths. Capable of processing payments and meeting customer demands with diligent and well-organised mentality. Good judgment to effectively meet team needs. Proactive planner and problem solver.
Overview
19
19
years of professional experience
Work History
Bartender
The Lamb Inn
Marlborough , Wiltshire
08.2023 - 02.2024
- Served guests spirits, lagers and stouts at bar.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Followed food safety and hygiene requirements to protect guests.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
Freelance groom
Self employed
Marlborough , Wiltshire
09.2021 - 08.2023
- Drove tractor and quad bike to efficiently complete tasks.
- Monitored electric fencing and irrigation systems.
- Assessed animal behaviours and conditions, tailoring treatments to suit.
- Tacked up and untacked horses before and after outings.
- Maintained thorough records of vaccinations, worming and shoeing schedules.
- Monitored feed stock supply, promptly reordering low-stock items to avoid feeding routine disruptions.
- Groomed horses for competition days to meet established presentation standards.
- Provided medical assistance to animals awaiting veterinary care.
Cafe manager
Rafters cafe
Hungerford , Berkshire
05.2012 - 09.2021
- Created team building initiatives to encourage upselling and meet revenue targets.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Developed menus with strict cost controls to maximise restaurant profits.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Completed accurate end-of-day financial routines for cash and card transactions.
Retail worker
Wine Rack
Hungerford , Berkshire
07.2009 - 06.2012
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Organised displays to promote inventory and encourage customer purchase.
- Requested and checked customer IDs at checkout for age-restricted products.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Maintained accurate records to track cash handling activities.
Restaurant supervisor
Ask restaurant
Marlborough , Wiltshire
02.2005 - 06.2009
- Protected brand image with exceptional restaurant presentation and maintenance.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
Education
GCSEs -
St John's
Marlborough 1998
Skills
- Problem solving
- Beverage upselling
- Cash reconciling
- Ordering procedures
- Reporting and documentation
- Customer service
- Point Of Sale system operation
- Inventory control
- Customer relations
- Team building
Timeline
Bartender
The Lamb Inn
08.2023 - 02.2024
Freelance groom
Self employed
09.2021 - 08.2023
Cafe manager
Rafters cafe
05.2012 - 09.2021
Retail worker
Wine Rack
07.2009 - 06.2012
Restaurant supervisor
Ask restaurant
02.2005 - 06.2009
GCSEs -
St John's
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