Kellie Abbott

•Managing daily bookings and customer enquiries via phone, Facebook, and WhatsApp.

•Scheduling removals and waste collection jobs efficiently

•Providing quotes and handling customer communications

•Maintaining high levels of customer service and resolving queries

•Managing social media marketing and local group engagement

•Organising job routes to maximise efficiency and profitability

•Handling invoicing and payment processing

•Monitoring expenses and tracking business income

•Supporting business growth through pricing strategy and promotion

•Assisted with residential and commercial removals, ensuring items were transported safely and securely

•Loaded and unloaded furniture, appliances and household goods with care and efficiency

•Dismantled and reassembled furniture when required

•Carried out waste collection and responsible disposal in line with regulations

•Maintained professional and friendly approach with customers on-site

•Followed health and safety procedures, including safe manual handling techniques

•Supported efficient job completion by working effectively as part of a small team

•Ensured vehicles were organised, clean and prepared for daily operations

Cleaned and maintained guest rooms and public areas to high standards

Changed bed linens and replaced towels efficiently

Replenished guest amenities and ensured rooms were fully prepared for arrivals

Followed health and safety and hygiene procedures at all times

Reported maintenance issues promptly to management

Managed time effectively to complete allocated rooms within set deadlines

Provided a friendly and professional presence when interacting with guests

Worked as part of a team to ensure smooth daily operations