KELLI LYNCH
Brentwood,Essex
Summary
I am a driven, enthusiastic & reliable Sales Associate looking with a knack for problem solving & driving sales. I plan to rely on my great adaptability, strong communication and customer service skills to instantly be a valuable asset for my new team. I look to relish every opportunity to learn from my superiors & colleagues alike, All whist upholding company standards & fulfilling my duties as an employee.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Delivery Specialist/Sales Associate
Adidas Flagship Store
London, Oxford Street
08.2023 - 09.2025
- Ensured product was shelved in good time whilst making sure product was neatly & accurately bin located in order to be picked and sold with ease.
- Consistently maintained an average NPS (Net Promoter Score) of 9-10/10, a result of the fast, friendly & effective service that I provided to customers.
- Prepared daily sales reports for managerial review and feedback.
- Identified potential upsell opportunities, enhancing overall profit margins.
- Identifying customer needs through open conversations, tailoring product recommendations to their requirements.
- Demonstrating flexibility in learning about new products and comprehending their essential features and conveying this to customers.
Customer Service Advisor
Funky Pigeon, SportPursuit
Remote
04.2024 - 09.2024
- Assisted customers in product selection to boost sales.
- Guided customers through troubleshooting process with patience and clarity.
- Strengthened client relationships with clear communication and problem-solving skills.
- Improved customer satisfaction by promptly addressing queries and complaints.
Event Steward
Safecrowds
London
02.2023 - 08.2023
- Provided exceptional customer service and crowd management at high-profile events including football matches, concerts & private functions across London.
- Adapted quickly to diverse venues and event types, demonstrating flexibility and professionalism in fast-paced, high pressure environments.
- Supported & enhanced the overall guest experience by acquiring the relevant event knowledge then using it to guide & inform attendees, offering clear directions & facts..
- Demonstrated strong teamwork, communication, and problem solving skills in dynamic, customer facing situations.
Warehouse Operative
Carpetright
Purfleet, Thurrock
03.2022 - 02.2023
- Diligently conducted checks on picked orders to ensure 100% accuracy & guarantee customer satisfaction.
- Worked well within a team of individuals ranging from a broad range of ages, genders, ethnicities & nationalities.
- Packed orders for timely dispatch to customers and retail outlets.
- Coordinated with management, contributed valuable input during team meetings.
Education
A-Levels - Politics, Economics, Geography
St Bonaventure's Sixth Form
London 09/2019 - 06/2021
Skills
- Outstanding customer service
- Patience and persistence
- Customer-Focused approach
- Basic computer literacy
- Product demonstration prowess
- Product storytelling
Certification
Manual Driving License
B2B Sales Masterclass Course
Timeline
Customer Service Advisor
Funky Pigeon, SportPursuit
04.2024 - 09.2024
Delivery Specialist/Sales Associate
Adidas Flagship Store
08.2023 - 09.2025
Event Steward
Safecrowds
02.2023 - 08.2023
Warehouse Operative
Carpetright
03.2022 - 02.2023
A-Levels - Politics, Economics, Geography
St Bonaventure's Sixth Form
09/2019 - 06/2021
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