Kelli Franklin
Birmingham
Summary
Dedicated professional with expertise in student-athlete support and educational development. Holds a BA in Sports Management and excels in enhancing student wellbeing and retention through targeted interventions. Proven experience as a Retention Officer,PE and Science Tutor, and Sports Coach, with strong skills in data analysis and strategic program planning. Committed to inclusive practices and empowering individuals to reach their potential, with proficiency in Microsoft Office and QuickBooks.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
Work history
Retention Officer
Global Banking School
Birmingham
11.2021 - 07.2025
- Increased class attendance to above 90% for over 500 students within six months.
- Averaged 60 daily calls to promote student engagement.
- Enabled over 480 students to meet eligibility requirements for progression.
- Ensured compliance with school policy through accurate record-keeping.
- Facilitated re-engagement of non-attending students by adhering to professional guidelines.
- Assisted in administering surveys and collecting results for departmental analysis.
- Supported induction and enrolment processes as required by Registry.
- Engaged with international students through personalised interactions.
Tutor (PE & Science)
Unity College (Keys Group)
High Wycombe
02.2020 - 10.2021
- Delivered tailored sessions addressing Special Educational Needs for students.
- Designed and implemented individual learning plans with goal-setting and evaluations.
- Planned engaging lessons to target subject weaknesses and enhance strengths.
- Maintained records of student progress to identify areas needing improvement.
- Increased student participation in sports through inclusive fitness activities.
- Provided detailed feedback with constructive suggestions to enhance academic performance.
Senior Administrative Assistant / Administrative Assistant
Beta Security & Hazelmere Lodge Care Home
London, England
08.2017 - 01.2020
- Provided administrative and operational support including scheduling, invoicing, and data management.
- Maintained accurate records and communication across departments.
- Developed skills in multi-tasking, prioritisation, and professional communication.
Sports Coach (Children's Sport)
Sports 4 Kids
High Wycombe
09.2018 - 07.2019
- Ran clubs and planned sport-based activities, encouraging skill development and enjoyment.
- Supported Head Coach in daily sessions and programme planning.
- Fostered positive environments that promoted teamwork, discipline, and personal growth.
Education
Bachelor of Arts - Sports Management
Birmingham City University
Birmingham 09.2015 - 06.2019
BTEC - Sports Development
Buckinghamshire College Group
High Wycombe 10.2012 - 07.2014
BTEC - Travel & Tourism
Uxbridge College
Uxbridge 09.2011 - 07.2012
BTEC - Sports & Leisure
Buckinghamshire College Group
High Wycombe 09.2010 - 07.2011
GCSEs - Including English & Maths
Bourne End Academy
High Wycombe 09.2005 - 07.2010
Skills
- Student-athlete support
- Performance development
- Data tracking
- Program planning
- Cross-functional collaboration
- Leadership and mentoring
- Retention strategies
- Communication and organization
- Inclusive sport knowledge
- Microsoft Office and QuickBooks proficiency
- Full UK driving licence
References
References available upon request.
Timeline
Retention Officer
Global Banking School
11.2021 - 07.2025
Tutor (PE & Science)
Unity College (Keys Group)
02.2020 - 10.2021
Sports Coach (Children's Sport)
Sports 4 Kids
09.2018 - 07.2019
Senior Administrative Assistant / Administrative Assistant
Beta Security & Hazelmere Lodge Care Home
08.2017 - 01.2020
Bachelor of Arts - Sports Management
Birmingham City University
09.2015 - 06.2019
BTEC - Sports Development
Buckinghamshire College Group
10.2012 - 07.2014
BTEC - Travel & Tourism
Uxbridge College
09.2011 - 07.2012
BTEC - Sports & Leisure
Buckinghamshire College Group
09.2010 - 07.2011
GCSEs - Including English & Maths
Bourne End Academy
09.2005 - 07.2010
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