Kelley Angell
Summary
Dynamic executive assistant with a rich background providing high-priority administrative support. Adept at keeping everything on track & documents accessible. Engaging & fits in easily. Writes well, builds rapport & ensures seamless communication.
Overview
33
33
years of professional experience
Work history
Temping, Property Development, Travelling
Contracts
2023.01 - Current
- Provided admin support as PA to CFO at University of Plymouth.
- Enhanced customer experience in retail and hospitality settings.
- Facilitated property renovations to maintain project timelines.
- Organised extensive solo travel.
EA to Sales & Marketing Director
WPA (Health Insurance)
2017.07 - 2023.01
- Scheduled complex travel & extensive commitments efficiently.
- Drafted official correspondence while managing admin & expenses.
- Serviced strategic meetings & documented minutes & actions.
- Coordinated corporate events, meetings & functions seamlessly.
Customer Assistant
Marks & Spencer (Retail)
2017.04 - 2017.07
- Enhanced customer satisfaction through tailored retail experiences.
- Executed monetary transactions to support operational efficiency.
- Oversaw stock assignments and recalls to sustain optimal inventory.
Office temp
Jobseekers Recruitment (Professional Services)
2017.01 - 2017.04
- Edited and prepared documents across diverse settings.
- Processed admin tasks, including emails, reports, and briefings.
- Served as primary business contact and enquiry service on reception.
Head of Operations
World Extreme Medicine (Medical Training)
2013.06 - 2017.01
- Served as primary contact for business, addressing all course enquiries.
- Organised & managed international courses & annual conference.
- Oversaw social media & newsletter to enhance engagement.
- Research & engaged with potential partners to expand opportunities.
Office temp
Jobseekers Recruitment (Professional Services)
2013.01 - 2013.06
- Provided comprehensive admin support in high-pressure settings.
- Minuted meetings & followed up on actions to ensure accountability.
- Organised awards events, conferences, & briefings.
Project Assistant
Macmillan Cancer Support (Hospital Services)
2011.03 - 2013.01
- Sourced & reviewed research to create information packs.
- Managed office infrastructure, establishing procedures & templates.
- Marketed project services, building a robust database of resources.
Passenger Services Assistant
First Group (Travel & Transport)
2007.09 - 2011.03
- Resolved traffic control matters; breakdowns, delays & driver issues.
- Maintained travel connections while managing complaints effectively.
- Provided assistance to lost & less able passengers.
PA to Managing or Senior Directors
Misc. Contracts
2001.03 - 2007.09
- Delivered full-service admin & exec support.
- Coordinated complex international travel for senior execs.
- Facilitated seamless communication across all business functions.
- Successfully organised awards ceremonies & corporate events
Assistant Desk Officer
Foreign & Commonwealth Office (Public Sector)
1992.03 - 2001.03
- Family liaison with foreign authorities following trauma overseas.
- Conducted assessments in crisis situations & maintained dialogue.
- Drafted comprehensive reports & briefings for senior officials.
- Managed confidential filing systems to retain archive & data integrity.
Education
BSc (Hons) - Health & Social Care
University of Plymouth
2001.04 - /2010
A Level -
O Level -
Skills
- Organiser: Anticipates need; Manages busy calendars & high volume mailboxes; MS Office & CRM competent; Services meetings; Manages events
- Problem Solver: Pro-active solutions focussed multitasker; Anticipates change & adapts to uncertainty with aplomb; Resourceful, thorough & discreet
- Communicator: Level-headed & assesses swiftly; Handles enquiries & complaints; Collaborates, mediates & maintains consistency; Marketing & PR support
Interests
- Foreign travel; Our dog; Property development & interiors; dancing
Timeline
Temping, Property Development, Travelling
Contracts
2023.01 - Current
EA to Sales & Marketing Director
WPA (Health Insurance)
2017.07 - 2023.01
Customer Assistant
Marks & Spencer (Retail)
2017.04 - 2017.07
Office temp
Jobseekers Recruitment (Professional Services)
2017.01 - 2017.04
Head of Operations
World Extreme Medicine (Medical Training)
2013.06 - 2017.01
Office temp
Jobseekers Recruitment (Professional Services)
2013.01 - 2013.06
Project Assistant
Macmillan Cancer Support (Hospital Services)
2011.03 - 2013.01
Passenger Services Assistant
First Group (Travel & Transport)
2007.09 - 2011.03
BSc (Hons) - Health & Social Care
University of Plymouth
2001.04 - /2010
PA to Managing or Senior Directors
Misc. Contracts
2001.03 - 2007.09
Assistant Desk Officer
Foreign & Commonwealth Office (Public Sector)
1992.03 - 2001.03