Kellen Barroca Garcia
Durham,UK
Summary
Detail-oriented Biological Sciences graduate with experience in microbiology, laboratory operations, and quality control within regulated environments. Experienced in microbiological testing procedures, sample handling, documentation management, and compliance with cGMP requirements and Standard Operating Procedures (SOPs). Skilled in maintaining accurate records, supporting quality assurance processes, and ensuring adherence to laboratory standards. Recognised for strong attention to detail, organisation, and the ability to work effectively within technical teams.
Overview
5
5
years of post-secondary education
17
17
years of professional experience
Work history
Ecommerce Sales Advisor
Bernardi Sales and Co Ltd
Durham, UK
2023.01 - 2026.01
- Supported sales activities and marketing initiatives to promote products and engage customers effectively.
- Managed customer enquiries and provided accurate product and service information, enhancing customer satisfaction.
- Coordinated order processing and dispatch operations while overseeing bookkeeping activities to ensure seamless business operations.
- Maintained stock control processes, including inventory records and product registration.
- Maintained accurate records and ensured administrative tasks were completed in a timely manner.
European Customer Account Advisor
Hillside Shared Services 2018 Limited – bet365
Stoke-on-Trent
2022.08 - 2022.12
- Managed high volume of customer enquiries, delivering clear guidance and effective solutions across multiple European markets.
- Resolved customer issues by investigating queries and achieving satisfactory outcomes.
- Escalated complex cases to relevant departments, facilitating timely resolution and maintaining effective communication.
- Supported the implementation and improvement of customer service procedures and policies.
- Maintained accurate customer records while following company processes and compliance requirements.
Microbiologist Trainee
UK Smart Skills LTD (Bristol Laboratories LTD)
Peterlee
2021.02 - 2022.03
- Executed microbiological testing procedures to ensure compliance with laboratory standards and protocols.
- Followed cGMP requirements and Standard Operating Procedures (SOPs) to maintain compliance and data integrity.
- Facilitated microorganism identification to enhance quality control and optimise laboratory operations.
- Coordinated receipt, handling, and storage of microbiological samples to uphold laboratory procedures.
- Maintained accurate documentation and laboratory records to support audit readiness.
Line Leader
UK Smart Skills LTD (Bristol Laboratories LTD)
Peterlee
2019.10 - 2021.02
- Conducted quality checks and product inspections, ensuring compliance with manufacturing standards and minimising defects.
- Identified product defects and discrepancies, supporting continuous improvement and quality assurance processes.
- Recorded production data and monitored line performance to enhance operational efficiency and identify areas for improvement.
- Reviewed production documentation and maintained accurate operational records, supporting regulatory compliance and operational integrity.
- Followed workplace procedures to maintain quality standards.
Documents Sorter
Pin Point Recruitment (Paragon)
Sunderland
2019.05 - 2019.10
- Processed and organised confidential documentation for a leading UK commercial bank, ensuring accuracy and data handling compliance.
- Executed operational procedures to consistently meet daily processing targets.
- Used handheld scanning equipment to track products and maintain inventory accuracy.
- Organised shipment materials efficiently to facilitate accurate distribution., ensuring accurate distribution and inventory management.
- Packaged and prepared SIM cards for telecommunications companies, ensuring adherence to quality standards and operational efficiency.
Warehouse Operative
Barker Ross Group (Consuma Paper Products Ltd)
Grantham
2019.01 - 2019.05
- Managed picking and packing to achieve accuracy and meet productivity targets.
- Checked, sorted, and prepared products for dispatch to ensure compliance with operational requirements.
- Facilitated stock organisation to enhance operational efficiency across warehouse processes.
- Facilitated stock organisation processes to improve operational efficiency. and general warehouse operations.
- Labelled packages and maintained accurate product identification throughout warehouse processes.
Office Administrator
Ultragaz – Revenda João Garcia Zuniga ME
São Paulo
2015.01 - 2018.08
- Supported daily office operations through efficient handling of general administrative tasks, contributing to overall business functionality.
- Supported daily office operations, including document control and administrative coordination.
- Organised documents and maintained records for accurate information management, facilitating seamless administrative operations.
- Maintained organised filing systems to improve accessibility and efficiency.
- Managed customer enquiries via telephone and email, ensuring professional and timely responses to enhance customer satisfaction.
Laboratory Technician
COLSAN – Associação Beneficente de Coleta de Sangue
São Paulo
2013.07 - 2015.01
- Conducted immunological laboratory tests, ensuring adherence to procedures and quality standards for reliable results.
- Ensured compliance with laboratory procedures, safety standards, and quality requirements.
- Supported laboratory operations through equipment maintenance, calibration checks, and preparation activities.
- Maintained organised work areas and supported efficient laboratory workflows.
- Managed stock levels and maintained accurate laboratory documentation.
IT Analyst
TIM do Brasil
São Paulo
2009.06 - 2013.07
- Analysed and resolved application access issues to enhance user support and ensure system availability.
- Monitored systems, identifying and addressing technical issues to maintain operational continuity.
- Supported troubleshooting activities and maintained accurate technical records.
- Performed data and file corrections using internal software tools to improve data integrity and system performance.
- Reviewed documentation and system records to ensure accuracy and consistency.
Education
Bachelor's Degree - Biological Sciences
University Centre of the Santo André Foundation (FSA)
Brazil 2009.01 - 2012.12
Certificate of Higher Education - Health and Safety Technician
Educational Centre ETIP
Brazil 2006.08 - 2008.01
Skills
Laboratory Testing Procedures
Microbiology and Microbiological Testing
Microorganism Identification
Blood Sample Processing and Specimen Handling
Sample Receipt, Handling and Storage
Laboratory Procedures and Workflows
Quality Control (QC)
Good Manufacturing Practice (GMP / cGMP)
Standard Operating Procedures (SOPs)
Laboratory Documentation and Record Keeping
Data Integrity and Accurate Data Recording
Scientific Documentation
Quality Checks and Inspection Procedures
Laboratory Equipment Operation, Calibration and Maintenance
Stock and Reagent Management
Laboratory Health and Safety Procedures
Analytical Skills and Problem Solving
Attention to Detail
Teamwork and Collaboration
Experience Working in Regulated Environments
LANGUAGES
Portuguese: Native Listening, Reading, Spoken Interaction, Writing
Proficient (C2)
English: Advanced Listening, Reading, Spoken Interaction, Writing
Advanced (C1)
ACADEMIC ACTIVITIES
- Microbiology Monitor, Biological Sciences course – University Centre of the Santo André Foundation, Brazil (2012)
- Techniques in Molecular Biology, Mini Course – UFABC, Brazil (2011)
- Aquatic Ecotoxicology, Mini Course – UNISANTA, Brazil (2011)
- Histological Techniques, Mini Course – CUFSA, Brazil (2010)
ADDITIONAL INFORMATION
- Full UK driving licence and own car
- Available to work flexible shift patterns, including evenings and weekends.
- Eligible to work in the UK
Timeline
Ecommerce Sales Advisor
Bernardi Sales and Co Ltd
2023.01 - 2026.01
European Customer Account Advisor
Hillside Shared Services 2018 Limited – bet365
2022.08 - 2022.12
Microbiologist Trainee
UK Smart Skills LTD (Bristol Laboratories LTD)
2021.02 - 2022.03
Line Leader
UK Smart Skills LTD (Bristol Laboratories LTD)
2019.10 - 2021.02
Documents Sorter
Pin Point Recruitment (Paragon)
2019.05 - 2019.10
Warehouse Operative
Barker Ross Group (Consuma Paper Products Ltd)
2019.01 - 2019.05
Office Administrator
Ultragaz – Revenda João Garcia Zuniga ME
2015.01 - 2018.08
Laboratory Technician
COLSAN – Associação Beneficente de Coleta de Sangue
2013.07 - 2015.01
IT Analyst
TIM do Brasil
2009.06 - 2013.07
Bachelor's Degree - Biological Sciences
University Centre of the Santo André Foundation (FSA)
2009.01 - 2012.12
Certificate of Higher Education - Health and Safety Technician
Educational Centre ETIP
2006.08 - 2008.01