Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelise Morgan Nkum

London

Summary

As an organised and efficient individual with a keen eye for detail, I can be relied upon to provide high-quality service and handle enquiries helpfully and courteously. With a strong work ethic, I have a clear and logical mind with a practical approach to problem-solving to see things through to completion .

Overview

6
6
years of professional experience

Work History

Customer Service Advisor

Croydon Council - Housing Repairs Department
06.2024 - Current
  • Helped tenants feel valued and appreciated by proactively going the extra mile to solve queries and complaints.
  • Collaborated with other departments to ensure swift resolution of tenants issues, improving overall service delivery.
  • Delivered a fast and effective service whilst implementing active listening skills allowing better understanding of tenants concerns in a timely manner.
  • Handled high-volume telephone calls to address and resolve tenant's queries.
  • Maintained accurate records of tenant interactions, detailing inquiries, comments, and resolutions for future reference.

Supermarket Sales Assistant

Waitrose & Partners
10.2018 - Current
  • Ensured store's visual standards were market-leading, carrying out visual merchandising following guidelines providing by the Manager
  • Assisted in stock management and deliveries, keeping a tidy stockroom at all times
  • Worked with a team to complete the daily and weekly routines that kept the shop safe, clean and tidy
  • Handled customer complaints with integrity and professionalism and escalated serious issues to the manager on duty for further processing.

Retail Assistant

JD Sports
05.2021 - 09.2021
  • Replenished stock regularly to meet customer demand.
  • Provided help designing visually pleasing in-store and window displays to increase footfall.
  • Demonstrated product usage and features to customers.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.

Education

A-Levels -

Graveney Sixth Form College
08.2020

GCSEs -

Ursuline High School
08.2018

Skills

  • Time Management/Organisation

Call centers are busy environments meaning I have learnt to juggle multiple task while talking to a caller, this includes, taking notes, raising jobs and updating any system needed

  • Communication and Active listening

Working in retail/customer service for over three years has allowed me to develop high communication skills by continuously communicating with customers and other colleagues

  • Adaptability

Through working in a call center, I have grown to expect the unexpected and then put measures in place that allow me to adapt to change in a fast paced environment

  • Empathy

Over half a decade of working in a Customer service area, I have learnt that having empathy builds good rapport with any customer that I am serving

  • Knowledge of gdpr
  • Office 365 usage

Timeline

Customer Service Advisor

Croydon Council - Housing Repairs Department
06.2024 - Current

Retail Assistant

JD Sports
05.2021 - 09.2021

Supermarket Sales Assistant

Waitrose & Partners
10.2018 - Current

GCSEs -

Ursuline High School

A-Levels -

Graveney Sixth Form College

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Kelise Morgan Nkum