Kelis McDonald
Manchester,England
Summary
Dynamic professional with a strong foundation in communication, problem-solving, and leadership. Exceptional customer service and relationship-building skills demonstrated in fast-paced environments. Proven ability to maintain health and safety standards while effectively handling cash. Committed to leveraging insurance and protection knowledge to drive organizational success.
Overview
6
6
years of professional experience
Work history
Quality assurance auditor
Caspian insurance
Manchester
2025.09 - Current
- Managed audit schedules, ensuring timely completion of tasks.
- Streamlined workflow efficiency with the implementation of lean methodologies.
- Upheld stringent industry standards during all stages of production process.
- Fostered a culture of continuous improvement within the team environment.
- Upheld high standards of customer service complaints whilst dealing with challenging situations and individuals.
- Adhered strictly to industry regulations during every stage of claim processing.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity in line with the financial conduct authority and consumer duty always making sure the customer has the best outcome.
- Supported team by demonstrating respect and willingness to help.
Performance and Media
2020.09 - 2026.04
- Featured as a background and walk-on artist in TV productions for ITV, BBC, CBBC, and Netflix, demonstrating strict professionalism, punctuality, and adaptability in high-pressure environments.
- Performed lead and ensemble roles in amateur stage productions and pantomimes, cultivating a strong public presence, improvisation abilities, and vocal clarity.
- Appeared as a featured dancer on CBBC, highlighting performance energy, rhythm, and ease in front of the camera.
- Trained in drama school productions, building confidence in live performances, character development, and audience engagement skills that are transferable to high-end guest interaction.
Bartender
Bartender Ybar
Guildford, Surrey
2024.08 - 2025.01
- Delivered efficient bar service to over 200 guests each night, ensuring speed and accuracy while maintaining a calm, welcoming atmosphere.
- Offered personalized VIP table service and managed advance drink orders for private bookings, providing a seamless and premium guest experience.
- Collaborated with security and floor staff to uphold a safe and controlled environment.
- Managed event-specific inventory, including drink tokens and wristbands, to ensure smooth service.
- Coordinated with event organizers and promoters to align on timing, special offers, and guest requirements.
- Assisted with end-of-night procedures, which included cleaning, cash handling, and restocking for the next shift.
Team leader
Bartender/waitress Greene King
Guildford, Surrey
2022.09 - 2024.09
- Took detailed food and drink orders with accuracy, offering personalised recommendations and accommodating dietary requirements in line with health and safety protocols.
- Maintained a polished, well organised service area with a strong focus on cleanliness, presentation, and guest comfort.
- Processed high volumes of cash and card transactions using POS systems - efficiently and accurately, ensuring a smooth guest experience.
- Managed stock rotation, keg changes, and restocking duties to support seamless service throughout shifts.
- Complied with licensing laws by verifying ID and promoting responsible alcohol service, ensuring guest safety and legal compliance.
- Developed strong rapport with guests through genuine, knowledgeable conversation, contributing to repeat business and positive customer feedback.
Education
Certificate of Higher Education BA Hons Degree - Musical Theatre
Performance Preparation Academy
Guildford 1 2022 - 1 2025
A Levels - Musical Theatre
Pendleton School of Theatre
Bolton 1 2020 - 1 2022
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to remain calm and efficient under pressure
- Quick learner with a proactive attitude
- Exceptional customer service and relationship building
- Attention to detail and organisational skills
- Teamwork and collaboration in fast-paced environments
- Cash handling and point-of-sale system proficiency
- Knowledge of health and safety
- Public speaking
- Leadership
- Insurance and protection knowledge
Volunteer Experience
Hyacinth Kitchens, Volunteer Café Assistant, 2017-08, 2020-08, Supported food preparation and display, ensuring a clean, attractive service counter that met hygiene standards., Replenished stock and performed basic inventory checks to keep supplies organised., Provided consistently a warm and approachable service.
Languages
Swahili
Beginner
Timeline
Quality assurance auditor
Caspian insurance
2025.09 - Current
Bartender
Bartender Ybar
2024.08 - 2025.01
Team leader
Bartender/waitress Greene King
2022.09 - 2024.09
Performance and Media
2020.09 - 2026.04
Certificate of Higher Education BA Hons Degree - Musical Theatre
Performance Preparation Academy
1 2022 - 1 2025
A Levels - Musical Theatre
Pendleton School of Theatre
1 2020 - 1 2022