KELECHI DIEKE KALU
Wolverhampton,WEST MIDLANDS
Summary
Enthusiastic worker with years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares knowledge to achieve results. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Dedicated management role with years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work history
Care worker
divine intervention home care
Birmingham, west midlands
2018.10 - 2023.12
- Maintained accurate records to effectively measure client development against care plan objectives.
- Assisted individuals with daily activities to facilitate independent living.
- Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
- Followed safe lifting and driving practices to achieve highest level of client safety.
- Transported clients to appointments and completed errands.
- Provided specialised support care to vulnerable individuals, effectively reducing hospital readmissions.
- Aided in bathing, dressing and continence support.
- Observed and documented vital signs, promptly reporting abnormalities for monitoring.
- Supported, guided and empowered service users to achieve their optimal capabilities.
Hospitality manager
oasis restorbar
abia state
2012.01 - 2016.11
- Handled guest complaints to protect brand reputation.
- Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
- Actioned and resolved guest feedback to boost service quality.
- Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.
- Wrote end of shift reports to facilitate service continuity.
- Liaised with auditors and prepared facilities to support successful audits.
- Stored cash floats and delivered secure banking procedures.
- Maintained accurate booking records on hotel reservation system and forecasted probable revenue streams.
- Delivered stringent health and safety compliance across hotel departments.
- Handled customer complaints calmly and professionally to maintain hotel reputation.
- Facilitated corporate functions, conferences and other large scale events.
- Monitored local accommodation market to guide pricing decision-making.
- Led team of 25+ to deliver top-quality service and achieve company targets.
Education
Bachelor of Science - engineering
Birmingham City University
Birmingham 2018.09 - 2022.07
Bachelor of Science - BUILT ENVIROMENT
ABIA STATE UNIVERSITY
NIGERIA 2013.01 - 2016.09
Skills
- 3D modelling
- Design risk assessments
- Site data procurement
- BIM 360
- Topography surveys
- Offshore resourcing
- AutoCAD
- Google Workspace
- Marketing
- Communication skills
- Wastewater treatment
- Problem-solving
- Social media marketing
- Knowledge of micro soft office and Revit modelling
Languages
English
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Care worker
divine intervention home care
2018.10 - 2023.12
Bachelor of Science - engineering
Birmingham City University
2018.09 - 2022.07
Bachelor of Science - BUILT ENVIROMENT
ABIA STATE UNIVERSITY
2013.01 - 2016.09
Hospitality manager
oasis restorbar
2012.01 - 2016.11