Kelebogile Muriah Mungoya

• Acquired air traffic service rating.
• Supported English proficiency in aviation language.
• Assisted in understanding safety management systems.
• Aided in senior civil aviation management practices.
• Contributed to operational risk management processes.
• Participated in discussions on aviation and environmental impacts.
• Collaborated with other aviation organisations and addressed safety concerns, implemented practical solutions, and unified our goals as far as safety in aviation is concerned.
• Developed and maintained a comprehensive knowledge base of services and resources, ensuring accurate information provision.
• Managed up to 10 customer inquiries per day in a fast-paced centre.
• Demonstrate Microsoft proficiency through effective use of software applications and tools.
• Utilise critical thinking and flexible problem-solving skills to adjust strategies in fast-paced situations.

• Acquired skills in Microsoft Word and Excel.

Assisted in environmental warden Level 1 training.

Completed maritime first aid Level 1 certification.

Facilitated chart correcting procedures.

My role as a Chart Corrector was to update the sea charts with the latest surveyed data. We also stored the maps for safekeeping.

• Supplemented proofreading assignments with fact-checking to support smooth operations.
• Detected formatting and compositional errors in word, excel and PowerPoint documents.
• Updated quality tracker to record completed document reviews and outcomes.
• Upheld confidentiality agreements when handling sensitive or unpublished material.
• Used company-established file-naming conventions to maintain accurate version-control.
• Liaised with team leaders to address incoming comments on charts, abstracts and maps.