Summary
Overview
Work History
Skills
Accomplishments
Additional Information
References
Timeline
Generic

Keith Sinclair

Broxburn,West Lothian

Summary

A highly successful Business Analyst with over 30 years of practical experience in the financial services industry, known for driving organisational efficiency, optimising resource utilisation, and improving client satisfaction scores. Proven ability to break down complex processes at all levels, identifying opportunities for both short-term improvements and long-term strategic gains. Creative problem-solver with a strong sense of adaptability and resilience, consistently delivering high-quality results in challenging projects. Trusted for providing exceptional support to over 40 wealth management clients across the UK, Europe, and the US throughout my career. Self-motivated and committed to meeting stringent targets and deadlines with a dedicated work ethic and a focus on delivering first-class solutions.

Overview

34
34
years of professional experience

Work History

Policyholder Tax Manager (ISA)

Aviva
York
06.2025 - 11.2025

Supported ISA and JISA annual return initiatives through short-term contractual engagement.

  • Conducted data analysis for preparation of 2024-25 annual ISA10 and ISA14a(Stat) returns.
  • Assisted Policyholder Tax team with post-HMRC ISA audit remediation efforts.
  • Reviewed internal procedure documents, compiling details for 2024-25 annual ISA14 return submission.
  • Provided feedback on system enhancements to improve future returns processes.

Senior Business Analyst - US Tax & CGT Consultancy

Financial Software Limited
London
10.2024 - 11.2024

Engaged in a short-term contract stemming from a prior customer relationship at Multrees Investor Services.

  • Assessed preliminary scope papers for future US tax-related reporting tool.
  • Proposed enhancements to preliminary document drafts.
  • Created detailed documentation to fill gaps in US Tax reporting product.
  • Proposed potential improvements and solutions for consideration in Financial Software's product roadmap. I have 13 years experience of using the platform.

Senior Business Analyst

Multrees Investor Services
Edinburgh
06.2010 - 07.2024

Tax

  • Led daily tax operations, managing a team of 2-4 members, supervising day-to-day BAU tasks.
  • Ensured support for both operational sectors and client interaction zones.
  • Collaborated with clients to maintain continuous service.
  • Capital Gains Tax (CGT ) management & query resolution.
  • Managed documentation processes for various US tax forms (W-8BEN, W-8BEN-E, W-8IMY, W9, & W-8EXP)..
  • IRS Annual Reporting - 1042-S, 1099 & 1042.
  • ISA Returns – ISACOMM100, ISA14, ISA14a(Stats).
  • HMRC Regulatory Reporting – FATCA, Common Reporting Standards (CRS),Other Interest (OI).
  • Led planning of CGT report creation and consolidated tax certificate remediation efforts.
  • Evaluated ongoing operations to find areas for improvement.
  • Designed initial ERI processes integrating CGT and income processing functionalities.
  • Integrated ERI service offering from CGT provider to streamline transaction processing and year-end tax information generation.
  • Developed extensive knowledge of UK and international tax regulations for operational tax processes.

Corporate Actions

  • Directed operational processes daily with oversight of a four-member team in Corporate Actions.
  • Supported Asset Servicing Manager.
  • Managed team workflows and ensured risk monitoring within Corporate Actions area.
  • Delivered coaching and support to improve behavioural skills, product understanding, and technical knowledge.
  • Implemented effective controls to mitigate risks.
  • Conducted daily cash reconciliations.
  • Facilitated client Tax Year End reporting preparation.
  • Performed analysis to identify enhancements in Corporate Actions processes.
  • Coordinated interdepartmental assistance upon request.

Assistant Manager - Income Processing

Adam & Company Plc
Edinburgh
03.1992 - 06.2010
  • Supervise everyday functioning within the Corporate Actions area.
  • Supervised team of four to ensure operational efficiency.
  • Supported Asset Servicing Manager in daily tasks.
  • Managed team workflows ensuring timely completion within corporate actions.
  • Enhanced team skills in product knowledge, technical expertise, and behavior.
  • Implemented and maintained departmental internal controls.
  • Maintain effective controls to prevent risk & ensure compliance to required processes & procedures
  • Facilitated preparation of client Tax Year End reporting.
  • Assessed operational processes within Corporate Actions department to identify improvements.
  • Provided support to various department functions as needed.
  • Reviewed and recorded US Tax documentation, including W-8BEN and W-9 forms.

Skills

  • Root Cause Analysis
  • Change analysis
  • Business process documentation
  • Interdepartmental liaison
  • Written and verbal communication
  • Tax knowledge
  • Deadline management
  • Understands foreign tax reporting
  • Regulatory compliance
  • Tax return preparation & filing
  • Foreign tax reporting
  • Researching

Accomplishments

    Multrees Investor Services

  • Assisted in the successful launch and development of Multrees Investor Services (formerly IM Wealth Services), contributing to its establishment as a financial institution now overseeing £25bn in assets under management.
  • Member of the original team that obtained FSA/FCA approval prior to business go live in January 2011.
  • Assisted in creation of original operational processes.
  • Improved US Tax reporting procedures to provide a more concise suite of 1099, 1042-S & 1042 reports.

Additional Information

  • CISI (Chartered Institute of Securities & Investments) Investment Administration Qualification (Institute IAQ Merit Award)
  • Crest Settlement
  • International Settlement
  • FSA Regulatory Environment
  • CISI - Professional Refresher Courses

References

Available on request

Timeline

Policyholder Tax Manager (ISA)

Aviva
06.2025 - 11.2025

Senior Business Analyst - US Tax & CGT Consultancy

Financial Software Limited
10.2024 - 11.2024

Senior Business Analyst

Multrees Investor Services
06.2010 - 07.2024

Assistant Manager - Income Processing

Adam & Company Plc
03.1992 - 06.2010
Keith Sinclair