Keith Perry
Luton,Central Bedfordshire
Summary
Accomplished and strategic Project/Business director with extensive expertise in project scoping and management, project implementation and risk management. Proficient in business intelligence tools, IT systems deployment, and enterprise architecture standards. Demonstrates strong knowledge of WAN and LAN data networks and expertise in wireless solutions. Skilled in technical negotiation, cybersecurity best practices, and project recovery strategies. Adept at writing operational processes and technical documents. Career goal: to leverage comprehensive IT knowledge and project management skills to drive successful technology initiatives within a forward-thinking organisation.
Strategic Director, Technical & Projects with knack for leading cross-functional teams to deliver complex projects on time and within budget. Known for driving innovation and streamlining processes to enhance productivity and reduce costs. Committed to fostering collaborative work environment that promotes growth and development.
Overview
33
33
years of professional experience
1
1
Certification
Work history
Director, technical & projects
ARM Networks
Silsoe, Central Bedfordshire
03.2014 - 03.2024
- Streamlined operations for increased efficiency by implementing innovative technology solutions.
- Maintained strict compliance to industry regulations, ensuring company credibility.
- Achieved successful project completion by guiding teams through complex tasks.
- Negotiated favourable contracts with external vendors, securing optimal terms and conditions.
- Conducted regular performance reviews to ensure quality standards.
- Drove technological advancements across all departments, contributing significantly to overall organisational growth and success.
- Led team meetings to foster collaboration and information sharing.
- Provided expert guidance in the design and implementation of new systems, resulting in enhanced functionality.
- Oversaw budgeting activities with meticulous cost-control measures.
- Implemented rigorous quality control processes, promoting excellence in all projects undertaken.
- Coordinated multi-departmental efforts for seamless project execution.
- Managed project objectives by defining scope, schedule and resources.
Technical and operations director
Absolute Resource Management
Silsoe, Central Bedfordshire
03.2009 - 03.2013
- Unveiled operational bottlenecks through rigorous audit, addressed issues promptly.
- Drove innovation in company's technical procedures and systems.
- Maintained compliance with industry regulations whilst managing operational risks effectively.
- Managed IT projects to ensure timely completion.
- Streamlined technical operations for increased productivity.
- Improved system efficiency by leading software updates and hardware upgrades.
- Managed vendor relationships, achieved optimal service quality and pricing deals.
- Directed overall maintenance activities for uninterrupted operations.
- Led a cross-functional team for better project outcomes.
- Appraised and monitored technical staff performance to identify development opportunities and promote growth.
- Developed technical documentation and resources to support learning and development.
- Set realistic technical KPIs based on past performance and motivated teams to achieve them.
- Updated policies and practices to reflect business objectives and improve technical output.
- Audited internal operations to maintain company, customer and legislation standards.
- Remained composed and highly professional in fast-paced and constantly changing environment, smoothly handling challenging situations and difficult individuals to achieve objectives.
Managing director
Absolute Service Management
Ampthill, Central Bedfordshire
04.2006 - 04.2009
- Streamlined workflow processes, enhancing productivity levels.
- Improved company performance by streamlining operational processes.
- Identified market trends, leading to business expansion opportunities.
- Delivered high-quality services by maintaining customer focus at all times.
- Streamlined supply chain management, ensuring timely delivery of products.
- Directed complex projects to successful completion.
- Built a harmonious work environment with strong leadership skills.
- Established performance metrics, resulting in increased team efficiency.
- Oversaw financial operations for fiscal control and profitability.
- Negotiated profitable contracts, increasing company revenue.
- Promoted a culture of continuous improvement, driving operational excellence.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Directed day-to-day work of 45 employees and motivated teams to exceed objectives.
- Recruited and managed senior staff with focus on delivering clear results.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Partnered with management team to optimise operations and reduce costs.
Service director
Cable and Wireless
Reading , Berkshire
04.2003 - 02.2006
- Drove revenue growth by identifying new business opportunities.
- Managed budget allocation, optimising costs without compromising on quality of services.
- Cultivated a positive company culture, boosting morale and engagement.
- Led strategic planning sessions to drive business growth.
- Championed employee development programmes to enhance skills and knowledge.
- Improved customer retention rates through effective complaint resolution strategies.
- Built strategic partnerships with key stakeholders that enhanced the company's reputation and reach.
- Spearheaded process improvement initiatives, increasing overall effectiveness of operations.
- Implemented quality standards with regular audits for maintained excellence in service provision.
- Established strong customer relationships for increased loyalty and satisfaction.
- Oversaw daily operations, ensuring efficiency and productivity.
- Negotiated contracts with vendors, securing favourable terms.
- Executed change management initiatives for improved organisational performance.
- Coordinated staff training programmes, enhancing customer service skills of the team.
- Oversaw workforce recruitment and development processes to guarantee service excellence.
Field service and operations manager
Cable and Wireless
Reading, West Berkshire
04.2000 - 03.2002
- Achieved reduced downtime with meticulous maintenance scheduling.
- Monitored quality assurance processes to maintain high standards of service delivery.
- Facilitated cross-functional collaboration for improved problem-solving.
- Handled escalated customer issues, ensuring resolution and satisfaction.
- Managed operations for optimal performance and productivity.
- Established operational procedures that increased efficiency.
- Conducted regular training sessions to increase staff competence.
- Addressed customer complaints promptly, enhancing brand reputation..
- Identified potential bottlenecks in the service chain, ensuring smoother operations.
- Enhanced interdepartmental communication by fostering teamwork.
- Led and motivated team for improved operational output.
- Oversaw inventory management to maintain adequate stock levels.
- Collaborated with senior management to develop strategic plans aligned with company objectives.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Field service manager
DS Limited
Nottingham, Nottinghamshire
02.1995 - 04.2000
- Built strong relationships with key customers through regular visits and consultations.
- Streamlined workflow processes, improving overall efficiency levels.
- Implemented training programmes to enhance technical skills.
- Facilitated cross-functional collaboration for improved problem-solving.
- Lead on-site installations, ensuring accuracy and quality control.
- Developed efficient routing plans, reducing travel time and costs.
- Conducted regular team meetings, promoting collaboration and communication.
- Engaged in contract negotiations for favourable terms.
- Handled escalated customer issues, ensuring resolution and satisfaction.
- Coordinated field service activities to ensure timely response.
- Monitored quality assurance processes to maintain high standards of service delivery.
- Fostered an environment of continuous learning for professional development.
- Managed extensive territory for optimised client services.
- Promoted safety protocols to minimise accidents or incidents in the field.
- Ensured compliance with legal regulations during all operations.
- Increased customer satisfaction by implementing effective service strategies.
- Conducted performance reviews for employee growth opportunities.
- Developed and updated internal guidelines.
- Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Directed activities of staff to maximise service availability and play to teams' strengths.
- Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
- Oversaw workforce recruitment and development processes to guarantee service excellence.
- Managed inventory of resources necessary for service provision.
- Led and inspired team of 43 to uphold brand standards and demonstrate professionalism.
Field service engineer
DS Limited
Luton
04.1993 - 03.1995
- Adhered strictly to safety protocols, minimised workplace accidents and incidents.
- Updated technical knowledge regularly, stayed abreast of industry advancements and innovations.
- Improved system performance by conducting routine maintenance and checks.
- Resolved operational inefficiencies by implementing effective solutions.
- Maintained accurate records, improved traceability and accountability.
- Troubleshot complex technical issues to enhance equipment functionality.
- Provided 24 and 7 on-call support, ensured uninterrupted operations.
- Spearheaded new technology integrations; drove operational excellence.
- Provided technical support to troubleshoot, repair and maintain operational issues.
- Carried out routine servicing on EPOS and computer equipment.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Completed reports to document inspection and testing process and results.
- Attended emergency on-site breakdowns to carry out repairs, working to minimise disruption and downtime.
- Removed and replaced damaged components in line with manufacture guidelines.
Workshop computer engineer
DS Limited
Luton, Central Bedfordshire
02.1991 - 02.1993
- Adhered strictly to safety protocols, minimised workplace accidents and incidents.
- Updated technical knowledge regularly, stayed abreast of industry advancements and innovations.
- Improved system performance by conducting routine maintenance and checks.
- Resolved operational inefficiencies by implementing effective solutions.
- Ensured smooth operations with regular maintenance of computer systems.
- Installed anti-virus programmes, enhanced computer safety measures.
- Handled emergency breakdowns promptly to minimise downtime.
- Adhered to health and safety regulations, promoting a safe workplace environment.
- Maintained detailed records of repairs done, ensuring transparency and accountability.
- Devised innovative solutions for challenging technical issues.
- Resolved technical issues, improved system reliability.
- Ensured fault tolerance with rigorous testing protocols.
- Created detailed technical documentation for future maintenance and upgrades.
- Installed hardware components, optimised system performance.
- Advanced apparatus and procedures for robust testing of components, circuits and systems.
- Identified hardware faults by conducting thorough diagnostic tests.
- Undertook emergency onsite visits for critical hardware failures, ensuring minimal downtime.
- Improved system performance by cleaning and repairing computer components.
- Replaced faulty parts, restoring optimal system performance.
- Performed varied component and circuit board repairs, fault finding and troubleshooting tasks, minimising delays to overall company productivity.
- Accurately diagnosed faults down to component level for swift resolution and repair.
- Maintained scanners, printers and other computer peripheral equipment.
Education
Diploma of Higher Education - Electronics and Computer Engineering
Luton Polytechnic
Luton 09/1986 - 04/1988
Higher National Diploma - Electronics and computer engineering
Luton Polytechnic
Luton 09/1988 - 03/1990
Master of Business Administration - Business
The Open University
05/2006 - 04/2008
Skills
- Project Management
- IT systems deployment
- ITIL framework knowledge
- Quality Assurance
- Customer service orientation
- Contract negotiation
- People Management
- Adaptable
- Technical report writing
- LAN and wireless expertise
Certification
Cisco CCNA
Ekahau Advanced Certification
ITIL Service Management Certification
Prince 2
Affiliations
- Football coaching
Timeline
Director, technical & projects
ARM Networks
03.2014 - 03.2024
Technical and operations director
Absolute Resource Management
03.2009 - 03.2013
Managing director
Absolute Service Management
04.2006 - 04.2009
Service director
Cable and Wireless
04.2003 - 02.2006
Field service and operations manager
Cable and Wireless
04.2000 - 03.2002
Field service manager
DS Limited
02.1995 - 04.2000
Field service engineer
DS Limited
04.1993 - 03.1995
Workshop computer engineer
DS Limited
02.1991 - 02.1993
Diploma of Higher Education - Electronics and Computer Engineering
Luton Polytechnic
09/1986 - 04/1988
Higher National Diploma - Electronics and computer engineering
Luton Polytechnic
09/1988 - 03/1990
Master of Business Administration - Business
The Open University
05/2006 - 04/2008