Keith McCormick

Upon arriving in Zanzibar, it became clear that there was very little provision for competent computer, network support or design consultancy.

• Created Wakati Support ltd, whose remit was to consult and support clients to utilize information technology to improve efficiency, ease of working as well as communication with clients and other contacts.
• Project managed complex installations at businesses and resorts and provided all-encompassing support and guidance for clients on day-to-day basis.
• Developed large network of connections and clients across Zanzibar’s hospitality industry.
• Provided complete ICT department for 3 companies leading tourism trade in Zanzibar simultaneously.

• Started at Pointfour, leading EPoS software and hardware provider, as junior software support analyst. In 9 years employment was promoted through technical positions to junior and then senior management.
• Promoted to responsibility for call centre, and team of on-site technical support and installation engineers.
• Responsible for all installations, maintenance, troubleshooting, and training, of systems installed across UK and Republic of Ireland.
• Management of many staff.
• Working with company financial controllers, agreed department budgets and accountable for managing departments within these allocations.
• Oversaw call centre expansion, and services streamlining.
• Created, delivered, and continuously assessed individual personal development plans for all these teams, including team leaders and managers.
• Working in collaboration with junior managers, set and assessed department level targets.
• Responsible for recruitment, development, assessment and discipline of staff.
• Managed projects within time and budget constraints.

Part of small team of six of us were immediately sent out to Luxembourg, to work on site with Clearstream, one of two European securities and investment funds clearing houses, and part of Deutsche Boerse.

• Responsible for implementing and supporting secure relational database application for real-time trading of these investment funds, Vestima, ensuring security, data protection, version updating and control.
• Progressed to lead this team and was made responsible as focal point and key communicator between software house and client.
• In post September 11th world as banks reduced on site contractors, remained as sole contractor working on site.

• First technical position
• Responsible for shipping and licensing 20+ packages daily
• Promoted from Production and licensing representative to supervisor
• Promoted again to customer service executive
• Technical advisor to company sales and customer communities.
• Team lead for quality and client support of complex IT System.
• Continuous assessment and selection of courier services to use for shipping.