Keith Malcolm

• Facilitated adherence to the Armed Forces Covenant at PHU, supporting patients and staff from the military community and working closely with the lead recruiter to the trust of former military.
• Identified issues and provided actionable solutions to enhance service delivery.
• Managed complaints through clear communication and effective resolution strategies, ensuring customer satisfaction.
• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Engaged with customers to better understand needs and deliver excellent service.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Trained and mentored employees to maximise team performance.
• Collaborated with team members to achieve target results.
• Assumed additional responsibilities to support team objectives to aid team success.
• Handled customer concerns and escalated major issues to supervisor.
• Achieved service time and quality targets.
• Built and maintained courteous and effective working relationships.
• Implemented regulatory standards and policies to promote a safe working environment for all staff.

Accepted additional responsibilities as Fire Warden and later Chief Fire Warden across all wards and departments in my healthcare career.

• Oversaw regular fire drills, simulating various scenarios to improve team preparedness and response effectiveness.
• Conducted thorough risk assessments at fire scenes, enhancing safety for team members and the public.
• Responded to emergency incidents and used systematic search and rescue procedures to locate and evacuate victims safely.
• Maintained up-to-date knowledge of fire safety regulations and advancements in firefighting techniques.
• Attended training to maintain updated knowledge of firefighting techniques and suppression methods, enabling quick decision-making during actual emergencies.
• Responded promptly to emergency calls, assessing situations quickly to determine the best response actions.
• Quickly responded to fire alarms, assessing the situation to ensure safety protocols were followed. and general calls for assistance across [Location].
• Identified and neutralised potential hazards, proactively safeguarding public safety. to public safety by actively neutralising threats and hazards.
• Provided immediate first aid in critical moments to ensure patient safety.
• Conducted training sessions for new recruits, sharing expertise and mentoring junior firefighters to strengthen team capability.
• Transferred, lifted and moved patients while employing appropriate safety and lifting techniques.

• Oversaw operations of busy eye department with 102 staff across multiple clinical areas, ensuring seamless patient care delivery.
• Set expectations for registered nurses and healthcare assistants to deliver high-quality care.
• Established staff performance reviews to enhance accountability and foster continual improvement in care standards.
• Directed ongoing risk assessments to safeguard patient wellbeing and care compliance.
• Chaired team meetings to resolve patient care issues through coordinated problem-solving and improve care delivery.
• Governed infection control practices, reinforcing hygiene protocols and elevating staff education on compliance.
• Owned nursing policy and procedure updates to maintain national regulatory alignment.
• Accountable scheduling for staff coverage, ensuring labour law compliance throughout shifts.
• Sustained departmental budget control, aligning resources with financial and operational targets.
• Managed continuing education workshops to ensure nursing staff remained current with advancements in care practices.
• Held responsibility for meticulous documentation across nursing activities and interactions.

• Lead emergency and orthopaedic trauma theatre practice as clinical manager and nurse.
• Maintain anaesthetic nurse duties while directing day-to-day theatre leadership responsibilities.
• Oversee vascular theatre operations while coordinating all operating theatre departments.
• Led operations team in daily tasks, optimising workflow and increasing efficiency by 20%.
• Optimised daily workload to align operations with centre priorities.
• Monitored staff performance and developed improvement plans.
• Directed recruitment and training of staff, fostering a skilled and motivated operations team.
• Established and oversaw budgets, maintaining financial control within set targets to manage expenses effectively.
• Handled personnel rota changes, holiday requests and interpersonal conflicts to maintain smooth operations.
• Oversaw quality control processes to uphold high standards for products and services.
• Facilitated continuous improvement initiatives, encouraging innovation and excellence in operations.
• Reviewed and revised operational policies, aligning procedures with best practices and regulatory requirements.
• Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
• Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
• Fostered relationships with key stakeholders, including suppliers and clients, to align efforts with business objectives.
• Coordinated with suppliers to negotiate contracts, securing better terms and improving profit margins.
• Ensured equipment safety through regular inspections and maintenance procedures. for use with regular preventive maintenance.
• Coordinated facilities management and maintenance procedures, ensuring operational functionality and professional standards.
• Established performance metrics, driving accountability and recognising outstanding achievements.
• Recruited, trained and managed [Number] employees.

• Responded promptly to emergency situations to deliver life-saving care and stabilise patients for additional treatments.
• Performed CPR and other emergency medical procedures to ensure patient survival.
• Administered CPR following Basic Life Support for Health Care Provider during emergency cases to patients undergoing cardiac arrest.
• Delivered hands-on operating theatre assistance, practicing emergency and orthopaedic trauma workflows.
• Monitored patient conditions closely, reporting and recording signs of deterioration for swift action.
• Assessed patient pain and discomfort and developed mitigation strategies to minimise issues impacting recovery.
• Maintained a safe, clean, and comfortable environment for patients, adhering to infection-control policies.
• Applied infection control measures when handling laboratory specimens and disposing waste materials.
• Maintained comprehensive patient records, adhering to strict confidentiality and data protection regulations.
• Documented patient care services by charting in patient and department records accurately.
• Monitored, recorded, and reported symptoms or changes in patient conditions in a timely manner.
• Recorded patient blood pressure readings to monitor cardiovascular health, pulse and temperature to assess and record vital signs.
• Communicated with patients and families to inform current condition and treatment options.
• Fostered a supportive and friendly bedside manner to comfort patients during treatment to support and enhance patient experiences during difficult times.
• Developed collaborative therapeutic relationships, fostering trust and cooperation with patients during treatment.
• Provided advice on lifestyle issues and supporting patients in changing unhealthy behaviours by developing health plans.
• Maintained continued personal development through regular training, maximising nursing capabilities and competence.
• Engaged in professional development sessions to stay updated on nursing best practices to maintain current knowledge of nursing best practices and legislation.
• Actively promoted best nursing practices, leading by example in providing accurate, prompt patient provisions.
• Operated medical equipment skilfully, ensuring accurate monitoring and support for patients.
• Demonstrated compassionate communication skills, empathetically delivering difficult news to patients and families.

• Operated oxygen devices for distressed divers, enabling timely delivery of oxygen to those air deprived or requiring CPR, enhancing chances of survival.
• Volunteered to treat patients with conditions alleviated by oxygen under pressure, facilitating faster recovery and minimising complications.
• Managed gas mixtures to ensure safe diving operations.
• Monitored and maintained diving equipment, ensuring readiness for emergency response situations.
• Provided first aid and emergency care for diving-related injuries, facilitating swift recovery.
• Maintained clean, safe working environments to eliminate accident risks.
• Identified issues, analysed information and provided solutions to problems.
• Documented rescue operations, creating detailed reports to support training initiatives and inform future operational enhancements.

• Engaged with patients to provide emotional support and comfort, maintaining a consistently positive and friendly bedside manner to enhance patient experiences during difficult times.
• Fostered and gained patient trust and cooperation by developing collaborative therapeutic relationships during treatment.
• Communicated with patients and families to inform current condition and treatment options.
• Maintained a safe, clean, and comfortable environment for patients, adhering to infection-control policies.
• Performed emergency medical procedures, including CPR, to ensure patient survival.
• Administered CPR following Basic Life Support for Healthcare Providers during emergency cases to patients undergoing cardiac arrest.
• Worked with meticulous accuracy in administering patient medication according to correct, appropriate doses.
• Maintained comprehensive patient records, adhering to strict confidentiality and data protection regulations.
• Documented patient care services by charting in patient and department records accurately.
• Applied infection control measures when handling laboratory specimens and disposing waste materials.
• Prepared patients for clinical procedures by providing reassurance and practical advice to alleviate concerns.
• Attended professional development sessions to enhance nursing skills and stay updated with best practices and legislation.
• Supported medical staff by executing engineering tasks in a medical ward. in the Royal Navy by managing engineering tasks in a medical ward.

• Advocated for patients throughout their surgical journey, ensuring their needs and wishes were respected and met.
• Responded promptly to emergency situations to deliver life-saving care and stabilise patients for additional treatments.
• Assisted in complex surgical operations, handing instruments to surgeons and providing technical support.
• Coordinated with surgeons and anaesthetists to prepare operating rooms for diverse surgical procedures.
• Sterilised surgical instruments and equipment, maintaining strict adherence to infection control protocols.
• Conducted risk assessments in the operating theatre, mitigating potential hazards to staff and patients.
• Guided patients through consent process, clarifying surgical risks and benefits to ensure understanding and respect for their wishes.
• Managed patient documentation, recording detailed operative notes and updating medical records accurately.
• Supplied surgeons with required instrumentation, needles and swabs, supporting seamless surgical care.
• Advocated for patients in General / Vascular Operating Theatre during anaesthesia, anticipating surgeons' needs and effectively addressing any incidents.
• Engaged in workshops to enhance surgical nursing skills, staying updated with advancements in surgical nursing practices.