Keith Lovelock
Paig,Devon
Summary
Knowledgeable about managing small business operations with focus on customer service and financial management. Strong problem-solving abilities and excellent communication skills. Ready to use and develop leadership, strategic planning, and organisational skills in [Desired Position] role.
Overview
31
31
years of professional experience
3
3
years of post-secondary education
Work history
Business proprietor
Torbay Cycle Hire
Torquay, Devon
07.2018 - 10.2023
- Assisted customers in making informed buying decisions based on their needs and budget constraints.
- Managed the daily running of the bicycle shop to ensure smooth operations.
- Established strong relationships with suppliers, negotiating favourable deals on stock purchases.
- Set up attractive merchandise displays that effectively showcased our range of bicycles and accessories.
- Ensured compliance with health and safety regulations within the store premises at all times.
- Conducted weekly inventory counts, ensuring accurate record keeping and prompt reordering of low-stock items.
- Maintained high standards for store cleanliness to create a welcoming environment.
- Enhanced customer satisfaction with timely and professional service.
- Conducted regular equipment maintenance checks for optimal performance.
- Implemented promotional activities; saw increase in footfall during off-peak seasons.
- Provided expert advice to customers on proper bicycle maintenance and care.
- Collaborated with local cycling clubs to host community events, raising the profile of the shop locally.
- Boosted sales through effective promotion of bicycle accessories and gear.
Educational tour guide
LAL Language School
Torquay, Devon
05.2015 - 03.2020
- Addressed visitor queries promptly, offering detailed responses based on thorough research and knowledge.
- Liaised effectively with other tour guides, sharing best practices for improved performance.
- Adhered strictly to company guidelines concerning punctuality, professionalism and dress code while representing the organisation in public interactions.
- Trained new hires in customer service standards, equipping them with necessary skills to deliver high-quality tours.
- Enhanced visitor experience by providing educational tours in a variety of historical sites.
PSV/HGV Driver
Harris Coachways
High Wycombe, Buckinghamshire
05.1999 - 05.2014
- Utilised exceptional driving skills for safe manoeuvring in tight spaces.
- Provided excellent customer service to foster client relationships.
- Maintained safe transport of goods by adhering to all traffic laws.
- Kept accurate records of trips and fuel consumption to assist in cost management.
- Demonstrated punctuality by consistently arriving at pickups and deliveries on time.
- Demonstrated comprehensive knowledge of vehicle mechanics for routine checks and repairs.
- Completed necessary paperwork for each load accurately and promptly post-delivery.
- Complied strictly with company policies, rules and regulations during operations.
- Conducted daily inspections on HGV, ensuring optimal performance.
Sales and customer service representative
Copygraphic LTD
Barbican, London city
04.1996 - 05.1999
- Collaborated with the team to meet monthly sales targets.
- Managed daily sales operations to achieve business objectives.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Identified potential sales leads using market research strategies.
Air time and sponsorship sales
1170 am Radio
High Wycombe, Buckinghamshire
05.1992 - 06.1996
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Boosted brand visibility by organising promotional events.
- Provided after-sales support as required, enhancing overall customer experience.
- Delivered presentations at company meetings showcasing progress and future plans.
- Displayed excellent multitasking abilities during high-pressure situations, ensuring optimal service delivery.
- Negotiated and closed sales to secure profitable deals and contracts.
Education
city & Guilds - TV & Radio
Bucks College
High Wycombe, Buckinghamshire 09.1983 - 09.1986
Skills
Previous experience in Radio Sales, good, proven sales track record, great communicator, enthusiastic, can work as part of a team, equally happy to go solo, GSOH
Affiliations
- Enjoy music, ex drummer in various bands, quizzing, and playing golf 'badly'
Timeline
Business proprietor
Torbay Cycle Hire
07.2018 - 10.2023
Educational tour guide
LAL Language School
05.2015 - 03.2020
PSV/HGV Driver
Harris Coachways
05.1999 - 05.2014
Sales and customer service representative
Copygraphic LTD
04.1996 - 05.1999
Air time and sponsorship sales
1170 am Radio
05.1992 - 06.1996
city & Guilds - TV & Radio
Bucks College
09.1983 - 09.1986
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