Keith Haslam
Gourock,Inverclyde
Summary
Accomplished professional with expertise in team leadership and resource coordination, ensuring quality assurance and scheduling optimisation. Demonstrates exceptional skills in conflict management and risk assessment, complemented by communication excellence. Committed to driving organisational success through strategic planning and effective problem-solving.
Driven individual with collaborative approach, combining strong leadership abilities with excellent communication skills. Proficient in team management and conflict resolution, ensuring smooth operations and high team morale. Ready to foster productive work environment and achieve exceptional team performance.
Reliable worker with proven track record of managing stress and time in demanding environments. Confident communicator with customer service experience. Alert, aware and patient professional with strong spacial-awareness and advanced driving abilities.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
33
33
years of professional experience
4
4
years of post-secondary education
Work history
Crew Manager
Scottish Fire & Rescue
West Service Delivery Area
08.2003 - Current
- Provided constructive feedback to team members, encouraging continuous improvement.
- Handled emergency scenarios calmly and efficiently, minimising potential risks or disruptions.
- Led regular briefing sessions to boost communication skills.
- Organised crew schedules for optimal productivity.
- Established standard operating procedures for consistent task execution.
- Coordinated resources, resulting in efficient task completion.
- Supervised on-site tasks for quality assurance and control.
- Enforced disciplinary measures where necessary, upholding high standards of conduct within the crew.
- Implemented risk assessments, ensuring crew safety during operations.
- Enhanced safety protocols with rigorous training sessions.
- Mentored new staff members, aiding their professional growth and development.
- Managed conflict resolution to ensure harmonious workplace atmosphere.
- Ensured adherence to health and safety regulations at all times, maintaining a safe working environment for the crewmembers.
- Liaised between crews and management, facilitating clear communication channels.
- Attended [Timeframe] training to keep refreshed and updated on the latest emergency fire procedures and first aid.
Call Handler
TSC
Greenock, Inverclyde
08.2002 - 02.2006
- Proficiently navigated difficult conversations, ensuring customer retention and loyalty.
- Ensured accurate record keeping through diligent note-taking during calls.
- Supported other departments with overflow calls during peak periods.
- Maintained confidentiality and discretion with sensitive personal information of callers at all times.
Production Team Leader
Clairemont Electronics
Greenock, Inverclyde
08.1992 - 05.2001
- Upheld compliance with company policies and regulations at all times.
- Implemented safety protocols to reduce workplace accidents.
- Managed production schedules for increased efficiency.
- Encouraged open communication, boosting team morale and motivation.
- Maintained high quality standards for improved customer satisfaction.
- Troubleshot technical issues promptly for minimal downtime.
- Trained new team members, promoting a cohesive work environment.
Education
SVQ Level 2 - Motor Mechanics
James Watt College
Greenock 05.1987 - 05.1988
SVQ Level 2 - Painting & Decorating
James Watt College
Greenock 05.1987 - 05.1988
GCSE - Arithmetic
Greenock High School
Greenock 05.1986 - 05.1987
GCSE - Mathematics
Greenock High
Greenock 05.1986 - 05.1987
Skills
- team leadership
- resource coordination
- quality assurance
- scheduling optimisation
- conflict management
- risk assessment
- Communication excellence
Affiliations
- Golf
- Bowls (Lawn)
Accomplishments
Win some medals and pairs trophies at golf
Win various trophies at club district and county level at bowls
References
References available upon request.
Timeline
Crew Manager
Scottish Fire & Rescue
08.2003 - Current
Call Handler
TSC
08.2002 - 02.2006
Production Team Leader
Clairemont Electronics
08.1992 - 05.2001
SVQ Level 2 - Motor Mechanics
James Watt College
05.1987 - 05.1988
SVQ Level 2 - Painting & Decorating
James Watt College
05.1987 - 05.1988
GCSE - Arithmetic
Greenock High School
05.1986 - 05.1987
GCSE - Mathematics
Greenock High
05.1986 - 05.1987