Keith Gregory
Milland,West Sussex
Summary
Over thirty years of experience in the insurance industry with a range of expertise across property, motor, injury, pet, musical instruments, disease, engineering, public and employers liability for both personal and commercial policies. Specialized in counter fraud and catastrophic high-value injury claims. Leading to the creation of successful counter fraud strategies. Demonstrated expertise in managing teams to drive performance and meet organizational objectives. Extensive involvement with industry peers, suppliers, stakeholders including the Insurance Fraud Bureau and the City of London Insurance Fraud Enforcement Department. Throughout my career I have demonstrated loyalty and commitment to delivering first class results. I pride myself on my depth of knowledge, professionalism, approachability and ability to lead successful teams.
Overview
30
30
years of professional experience
Work history
Fraud Controller
Allianz Insurance
Guildford, Surrey
06.2013 - 08.2025
- Implemented comprehensive fraud prevention strategies to mitigate risks effectively.
- Leading comprehensive investigations into intricate, high-value fraud rings collaborating with multiple insurers and law enforcement agencies across all lines of business from policy inception through to claims.
- Utilised people management skills to set up, recruit, manage and lead high-performing teams successfully.
- Shortlisted for Manager of the year at Insurance Post Claims and Fraud Awards 2021.
- Cultivated a positive team environment through credible and approachable leadership.
- Travelled to India to recruit, train and establish an offshore counter fraud investigation team.
- Led project team to build, test and launch cutting edge, industry recognised bespoke fraud detection tool with advanced machine learning capabilities
- Member of strategic development initiatives for industry bodies including Association of British Insurers and Insurance Fraud Bureau.
- Produced and analysed complex data sets to identify fraud trends and patterns.
- Managed and controlled fraud tools, optimising their effectiveness ensuring compliance with data protection legislation classifying data according to the National Intelligence Model.
- Researched and developed new fraud tools, aligning outputs with overall fraud strategies.
- Leading thorough investigations of complex, high value fraud rings alongside multiple insurers and law enforcement agencies.
- Frequent speaker, presenter, and panel member at company, insurance, broker, and industry seminars and events.
- Managed and executed multiple audits ensuring performance and alignment with an array of metrics concerning internal and external processes, policies, and quality across a broad spectrum of stakeholders.
- Developed, delivered, and evaluated high-quality coaching and training materials for diverse audiences including internal and external stakeholders.
Complex and Major Loss Claims Handler
Allianz Insurance
Guildford, Surrey
04.2000 - 06.2013
- Handled end-to-end handling of complex, high-value injury and non-injury claims.
- Conducted comprehensive investigations into liability, causation, and quantum.
- Conducted in-person site assessments to ascertain incident conditions.
- Responsible for training, coaching and mentoring junior team members.
- Facilitate, arrange, and manage cases through to litigation conclusion.
- Developing resilient, powerful networks with entities like suppliers, solicitors, policyholders, and brokers.
- Serving as senior authority holder with responsibility for approving a range of strategic and financial activities.
Customer Advisor
Jarrett's Insurance Brokers Plc
Bristol
01.1998 - 01.2000
- Interacting face to face with clients in a busy independent high street brokerage.
- Performing various functions from inception of new policies through to managing renewals and claims.
- Established strong understanding of insurance industry while enhancing exceptional people and communication skills.
Previous Roles
Various
Horsham
01.1996 - 01.1998
- Commenced professional journey in post room of CGA Direct, Horsham, rapidly evolving into multiple positions within sales, underwriting, and claims.
- Performed various roles during temporary placements at Royal and Sun Alliance and St Paul's Insurance.
- This experience gave me a well-rounded insight into insurance sector, fuelling enthusiasm for a career in insurance.
Education
Forest Boys School
Horsham, West Sussexundefined
Collyers Sixth Form College
Skills
- People and team management and recruitment
- Fraud Investigation & Intelligence Analysis
- Data Analysis & Reporting
- Regulatory Compliance
- Relationship Building & Interpersonal Skills
- Client & Stakeholder Engagement
- Project Coordination & Change Management
- System Implementation & Process Improvement
- Training, Coaching & Mentoring
- Quality Assurance & Auditing
- Industry Best Practice Development
- Clear & Persuasive Communication
Hobbies and interests
- I am married with a son a secondary school
- Keen gardener growing plants, flowers and vegetables from seed
- Clay pigeon shooting and country pursuits
- Occasional cyclist, runner and swimmer
Timeline
Fraud Controller
Allianz Insurance
06.2013 - 08.2025
Complex and Major Loss Claims Handler
Allianz Insurance
04.2000 - 06.2013
Customer Advisor
Jarrett's Insurance Brokers Plc
01.1998 - 01.2000
Previous Roles
Various
01.1996 - 01.1998
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Collyers Sixth Form College
Forest Boys School
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