Keith Doyle

• Consistently deliver 5-star service to members, including handling and resolving complaints, resulting in annual membership fees being renewed and upgrades to higher membership tiers

• The restaurants category is consistently the most requested aspect of Q's service, generating over 35% of the overall request volume annually

• Expert in global supplier relations, networking and nurturing partnerships, leading to Q consistently achieving at least 70% success rate on booking members' preferred restaurant choice

• Curate, manage and host high-profile private events in partnership with leading chefs, one of which is The Supper Club, Q's branded dining event series

• Play a key role in tailoring dining programmes for brands such as Burberry, Cartier & Dior as part of an overall event strategy Q was commissioned to deliver

• Regularly generate unique member incentives by which to promote restaurant partners

• Responsible for content creation for all restaurant related marketing material and member comms

• Played a key role in the creation of a member portal and mobile app, ensuring all global offices provided accurate content for restaurants in all territories

• Responsible for line managing, training and developing the subordinate role of junior restaurant specialist in current structure; acted as mentor for a number of colleagues across the organisation given length of service and knowledge of the company

• Curated a concierge programme for a business start-up, offering 5-star hotel service within multi-let office buildings
• Designed local area guides, and documents for tenants

• Promoted from switchboard attendant to luggage porter, then a concierge role
• Developed detailed knowledge of London to provide accurate information to guests