Keith Dick
Dunfermline,Fife
Summary
Dedicated professional with a strong background in customer service, demonstrating exceptional self-motivation and trustworthiness. Proven ability to collaborate effectively within teams, ensuring supportiveness and achieving collective goals. Committed to leveraging skills to drive success and contribute positively to organisational objectives.
Overview
32
32
years of professional experience
Work history
Retail Stock Counter
RAS
Dunfermline, Fife
07.2025 - Current
- Displayed meticulous attention to detail by accurately counting and recording inventory.
- Prioritised safety standards during all stock handling tasks, thereby minimising accidents on site.
- Ensured accurate data input for seamless stock control.
- Collaborated effectively with team members to streamline stocktaking processes.
Customer assistant
M&S
Edinburgh
09.2020 - 12.2022
- Delivered exceptional customer service by addressing concerns and answering queries.
- Maintained impeccable hygiene standards through thorough cleaning of work areas and equipment.
- Executed daily duties with accuracy and efficiency.
- Adapted to flexible working hours, including nights, weekends, and bank holidays.
- Developed expert product knowledge to effectively sell and recommend products and services.
Foods Section Manager
M&S
Edinburgh
05.2007 - 09.2020
- Evaluated staff performance regularly, enhancing service delivery standards.
- Maintained high presentation standards throughout trading hours.
- Ensured alignment of section service levels with company expectations.
- Implemented regular evaluation and feedback systems to uphold customer service excellence.
- Demonstrated strong knowledge of commercial operations.
- Utilised digital tools effectively to support operational processes.
Senior sales assistant
WHSmith
Edinburgh
05.1999 - 01.2003
- Resolved customer complaints promptly, transforming negative experiences into positive outcomes.
- Conducted sales training to enhance staff product knowledge and selling techniques.
- Operated cash registers accurately, processing cash and card transactions efficiently.
- Monitored stock levels on display, ensuring a consistently well-stocked sales floor.
- Communicated daily with managers and store teams to align on operations.
Customer advisor
WHSmith
Edinburgh
07.1993 - 05.1999
- Delivered exceptional customer service to enhance shopping experiences.
- Coordinated effectively with team to ensure smooth store operations.
- Facilitated transactions at check-out counters for efficient processing.
- Maintained comprehensive product knowledge for accurate recommendations.
Education
A-Levels -
Wester Hailes Education Centre
EdinburghSkills
- Customer service
- Self-motivation
- Trustworthiness
- Team collaboration
- Supportiveness
Affiliations
- Photography
- Walking and hiking
- Music and Movies
Timeline
Retail Stock Counter
RAS
07.2025 - Current
Customer assistant
M&S
09.2020 - 12.2022
Foods Section Manager
M&S
05.2007 - 09.2020
Senior sales assistant
WHSmith
05.1999 - 01.2003
Customer advisor
WHSmith
07.1993 - 05.1999
A-Levels -
Wester Hailes Education Centre
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