Keisha Roper

I am a motivated and detail-oriented housing professional with extensive experience across both private and social housing. Within my lettings role, I managed the complete lettings and voids process, from advertising and viewings to tenancy sign-ups, inspections, coordinating repairs, and overseeing move-ins and move-outs. I consistently ensured properties were re-let within 2 to 3 weeks of notice, while maintaining compliance with housing legislation, tenancy rights, and health and safety standards. In my current service charge role, I oversee a large portfolio of estates and blocks, taking responsibility for ensuring financial accuracy, compliance, and delivering high-quality service. This has enabled me to manage a high volume of resident queries and challenges, and to communicate complex housing and financial information clearly and accessibly to a diverse range of residents. Within my roles, I bring a proactive, collaborative, and empathetic approach, working with colleagues, contractors, and residents to deliver positive outcomes and maintain high standards for any organisation I work for.