KEISHA NAHAR

Provided status reports, KPI data, and outstanding customer service in a deadline-driven environment. Acted as the point of contact between departments, logging and resolving customer queries. Performed administrative tasks and used Excel to streamline data management.

• Managed 85 UK clients and 30 US businesses, handling 80–100 calls daily. Streamlined ticket platform transitions using Excel. Recognized for quick learning and exceptional customer service skills.

Delivered status reports, KPI data, and exceptional customer service in a deadline-driven company. Coordinated internal communications, performed administrative tasks, produced quality management reports, supported risk assessments, and managed accounting duties using SAGE, including invoicing and bookkeeping.

• Managed 50+ clients and handled 100–150 emails daily. Oversaw key high-profile clients during the pandemic, earning an award for exceptional customer service. Recognized as a quick learner who excelled under pressure. Coordinated a large team for another high-profile client.

Provided social and school interventions for children, adolescents, and young people. Promoted physical activity to improve health, and mental stimulation through conversation, reading, and games to enhance cognitive function. Led group activities promoting independence, social inclusion, and wellbeing. Administered medication as scheduled, ensuring optimal health outcomes.

• Praised for session plans and outings utilising art and psychology skills to support service users. Recognized for quickly building rapport and engaging users through innovative approaches.

Performed diverse roles in operations, administration, and HR across two projects. Led stakeholder and community engagement, data collection, workshops, and public presentations. Oversaw social media communication, created informational materials, and managed the charity's youth committee for young adults and adolescents.

• Successfully pitched to the Harpur Trust, securing £10,000 to launch two projects. Also pitched to Bedford Creative Arts and Bedford Philharmonia Orchestra, securing event space and resources.
• Invited to serve as a Trustee on the Diversity and Inclusion Committee for Bedfordshire Orchestral Society.

Managing a Sir Halley Stewart Trust-funded project, including report writing, research, data collection, and analysis. Facilitating stakeholder and community engagement, presenting at conferences and public events. Proficient in SPSS, Nvivo, and Excel for data analysis.

• Contributed to two published papers, presented at conferences in the UK and Lisbon, and delivered a keynote address. Research featured in a government policy paper advocating collaborative addiction treatment.

Delivered 1-to-1 and group therapeutic interventions at the Addiction Recovery Rehabilitation Centre (CNWL NHS). Designed and implemented session plans for service users. Facilitated stakeholder engagement, created resources, hosted workshops, and presented to the public. Managed data administration, research data collection, and analysis using SPSS.

• Created new materials, developed and hosted a wellbeing class, and streamlined the Excel data sheet for improved efficiency.

Supported individuals with complex needs, fostering independence and community reintegration through tailored care plans and therapeutic interventions. Collaborated with multidisciplinary teams, facilitated social integration, administered medication, and monitored progress. Addressed concerns with actionable solutions.

• Built strong patient rapport, empowering self-sufficiency. Excelled in high-pressure situations, delivering crisis interventions. Utilised excellent communication and interpersonal skills to engage with individuals in need.

Led a funded research project with the MACS charity for visually impaired children, including report writing, data collection, and analysis. Facilitated stakeholder and community engagement, hosted workshops, and presented information to parents and the public.

• Authored a publication circulated among charity workers, parents of impacted children, stakeholders, and council commissioners to explore potential funding opportunities.

Hosted school and after-school social interventions for children and young people, developing session plans, activities, and risk management. Delivered presentations to parents and the public to raise awareness about Cerebral Palsy and ways to improve quality of life.

• Recognised for an approachable nature, engaging mobility-impaired children in activities, and supporting staff and volunteers. Awarded for outstanding commitment and care.

Implemented care plans, liaised with healthcare staff, and participated in multi-disciplinary meetings to improve care quality. Managed a unit independently, overseeing medication, petty cash, and de-escalating behavior using support plans. Regularly monitored and documented client progress for care plan management.

• Recognized for consistently high standards, maintaining detailed notes, and promptly relaying concerns to senior staff to ensure patient safeguarding.

Served as a Cognitive Rehabilitation and Speech and Language Therapy Assistant for adults and elderly service-users. Led sessions focused on mental stimulation, memory, language, and wellbeing through exercises and games. Provided educational and wellbeing guidance to service-users and their families. Supported Physiotherapists, Occupational Therapists, and senior staff while managing complex cases.

• Recognized for creating music-based, person-centred activities, helping individuals regain memories. Worked closely with service-users, helping them make effective progress with time.

Hosted school and after-school social interventions for children and young people while managing a team of volunteers. Delivered presentations to parents and the public on mental health challenges faced by school-aged children and ways to improve their quality of life.

• Recognised for managing challenging behavior, implementing effective strategies, resolving team conflicts, training staff and educating parents and caregivers. Also noted for helping shy students gain confidence.

Managed multiple tasks while delivering excellent customer care. Conducted inventory checks, maintained stock levels, and operated tills efficiently. Created a welcoming store environment, trained new staff, and excelled in a fast-paced retail setting.

• Commended for achieving the highest monthly sales. Recognised for building strong customer rapport and delivering exceptional service, leading to increased repeat business.

Trained new staff, ensuring a supportive environment. Quickly learned new products, offering expert customer guidance. Managed high-pressure retail settings calmly, ensuring smooth store operations and reduced wait times. Conducted accurate daily inventory checks.

• Recognised for listening to customer needs and providing targeted advice, boosting sales opportunities.