Keiran Mahendra
London,Westminster
Summary
Accomplished Assistant Manager with extensive experience in profitable, smooth-running sales operations. Adept in charismatic management techniques, inspiring team leadership and effective budgetary operations. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
Work History
Hospitality manager
Airbnb
Rabat/Marrakesh
10.2023 - 12.2024
- Managed rental budgets through careful planning and business strategy.
- Recruited high-performing hospitality staff, onboarding with appropriate training.
- Monitored local accommodation market to guide pricing decision-making.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Maintained high levels of cleanliness by implementing strict cleaning schedules.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
- Conducted staff appraisals and evaluations, fostering continuous improvement and development.
Assistant Manager
Under Armour
City Of London
01.2023 - 10.2023
- Cooperating with the Store manager/ Area manager to create a unique shopping experience and deliver service excellence to our consumers
- Coordinating, supporting and supervising a diverse team and ensuring an excellent work atmosphere (e.g
- Recruitment, development, performance management, staffing)
- Implementing operational excellent processes and tools to reach sales targets, optimize services and improve the consumer satisfaction as well as to increase efficiency and productivity
- Overseeing various departments such as Commercial, and Consumer Experience
- Supporting the store manager in implementing the brands strategy in our store (e.g Sustainability, membership, digital services)
- Providing reports about store activities, local marketplace and consumer insights
- Ensuring that the store complies with all brand standards and guidelines
- Cooperating with your business partners across stores and HQ
Department Manager
Adidas
City Of London
01.2022 - 01.2023
- Create and build an exceptional and unique experience for our clients either in store, online or through our approved clientele platforms
- Handle all customer queries (including complaints), with the aim to achieve a positive resolution, focusing on client retention
- Lead a Team of Assistant Department Managers, Brand Consultants and Style Advisors through their career journey, maximising potential, while aiming to establish a highly motivated team
- Develop a Team Culture which inspires retention, loyalty and growth
- Celebrate the team's fabulousness wherever you see it
- To consistently drive a set of KPIs to continue delivering success for our department while exploring future opportunities for growth
- Drive opportunities through commercial analysis and operational excellence
- Deliver first class standards of presentation and merchandising of all products / brands in the department
- Contribute towards minimising stock loss through delivering operational best practices and inventory management
- Develop and maintain a high level of brand knowledge and share my opinions on current and future trends with the view to maximise sales for the department.
Stockroom Manager
Nike
City of London
12.2021 - 01.2022
- Managing all daily activities with the operational and back of house areas of the store, including cash office, H&S policy and procedures, stock flow and loss prevention, product management, scheduling and planning
- Identify issues and opportunities based on selling and customer feedback
- Assist in coordinating work of other associates
- Manage all daily activities in a specific area of the store (S&R, Footwear, Apparel, etc.), including selling and service, selecting and developing associates, merchandising and time and business management
- Execute and maintain visual merchandising and selling floor standard
- Communicate promotional event information to maximize results of each event
- Identify issues and opportunities based on selling and customer feedback
- Assist the Store Manager in delivering a premium consumer and employee experience
- Invest time in connecting with the Front of House, Operations, Loss Prevention, Visual Merchandising
- Strategical view on events, brand initiatives, Best-Low sellers, and floors priorities
Senior Sales Associate
Nike
City of London
01.2021 - 12.2021
- Utilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales
- Handle more complex transactions or customer service situations
- Provide expertise in one or more areas or functions (shipping and receiving, cashier duties, and customer service)
- Seek ongoing training and education to further develop expertise
- Assist managers in conducting formal onboarding and training programs for associates
- Assist with loss prevention efforts by providing proactive customer service
- Assist in coordinating work of other associates
- Responsible for managing, developing, and elevating your team: On the job coaching, talent development
- Responsible for planning the strategy of the stock: Anticipation of events, brand initiatives, floor priorities (best-low sellers' analysis)
- Responsible for preparing the daily delivery process
Senior Sales
Ted Baker
City of London
01.2018 - 01.2021
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Maintained up-to-date knowledge of all retail promotions
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Helped to increase customer return rates by always providing excellent customer service
- Worked to ensure there is a neat and attractive sales environment while assisting in the setup of visual displays
- Settled any customer disputes in a professional and pleasant manner
- Identified and maximized sales opportunities and increased customer retention rates
- Worked to ensure a positive and hassle-free customer experience
- Consistently took 14% of the store's takings and 22% of all online sales
- Took the initiative for my store to build a strong bond with our personal tailors to ensure a strong bond which allowed us to have a reliable and around 50% quicker turnover in our made to measure suiting whilst also lowering measurement errors by 20%
- Modelled for Ted baker's main online website and was shown on the opening page to portray the new season
- I Was honoured to be the first person in my company to present a digital sketch for our website showing off ways to wear our product.
Education
Certificate of Higher Education - business management
International University of Rabat
RabatNVQ Level 2 - AI Healthcare
University of Taiwan
TaiwanSkills
- Inspiring leadership
- Customer relations
- Conflict management
- Resilience under pressure
- Target motivated
- Staff Management
- Sales growth
- Operations management
Affiliations
- Football
- Artificial intelligence
- Aviation enthusiast
Languages
Arabic
Upper intermediate
Accomplishments
- Having the opportunity to help the victims during the aftermath of the earthquake in Morocco.
- Earned two managerial promotions within a year period.
- My team and I receiving an award showcasing us being the best performing store for four consecutive months.
References
References available upon request.
Timeline
Hospitality manager
Airbnb
10.2023 - 12.2024
Assistant Manager
Under Armour
01.2023 - 10.2023
Department Manager
Adidas
01.2022 - 01.2023
Stockroom Manager
Nike
12.2021 - 01.2022
Senior Sales Associate
Nike
01.2021 - 12.2021
Senior Sales
Ted Baker
01.2018 - 01.2021
Certificate of Higher Education - business management
International University of Rabat
NVQ Level 2 - AI Healthcare
University of Taiwan
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