Keira Walsh

• Optimised sales volume by managing accounts and building rapport.
• Carefully managed communication between buyers, sellers and solicitors to optimise completion speed.
• Coordinated appointments with prospective buyers to showcase houses and plots.
• Professionally represented sellers in complex negotiation with prospective buyers.
• Led and managed administrative staff to maintain smooth daily operations.
• Managed long-term customer relationships,
• Conducted regular client meetings, ensuring clear communication of company products and services.
• Developed strong relationships with key accounts by consistently providing excellent customer service.
• Resolved client issues swiftly, maintaining high levels of customer satisfaction.
• Coached/Managed junior members of sales team, fostering a supportive work environment where learning is encouraged.
• Negotiated contracts for beneficial terms for both clients and the company.
• Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
• Handled customer concerns and complaints to resolve issues and build loyalty.
• Spearheaded and implemented winning sales strategies to meet and exceed corporate KPIs.
• Successfully delivered on tasks within tight deadlines.
• Conducted sales training sessions for increased product knowledge amongst staff.

• Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
• Cross-trained shift staff in various tasks by rotating assignments on a frequent basis.
• Oversaw the maintenance of all required equipment and sent it out for service as necessary.
• Followed company regulations and rules promoting safe environment for both travellers and employees.
• Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
• Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
• Held personnel accountable for fulfilling required duties and responsibilities during their respective shifts.
• Successfully performed CPR on a passenger during a flight.
• Followed company regulations and rules to promote a safe environment for travellers and employees.
• Enforced lost and found procedures whenever missing items were located.
• Conducted complete and accurate audits of aircraft following cleaning and sanitisation procedures.
• Monitored all required equipment and its maintenance, sending parts out for service as needed.
• Administered first aid on passengers experiencing medical emergencies.

• Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
• Organised meetings and events guaranteeing professional results.
• Offered excellent customer service to colleagues and external representatives.
• Handled diary management for smooth-running administration processes.
• Ordered and maintained office stationery supplies, including ink cartridges, toner and paper.
• Upheld GDPR regulations to responsibly manage company data.
• Made travel arrangements for executives and managers and documented travel details in memos for prompt distribution.
• Addressed incoming requests for information, inquiries, and complaints.
• Answered phone calls and emails for management team during busy periods.
• Carried out duties with strict compliance to company standards and policies.

• Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
• Cross-trained shift staff in various tasks by rotating assignments on a frequent basis.
• Oversaw the maintenance of all required equipment and sent it out for service as necessary.
• Followed company regulations and rules promoting safe environment for both travellers and employees.
• Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
• Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
• Held personnel accountable for fulfilling required duties and responsibilities during their respective shifts.
• Followed company regulations and rules to promote a safe environment for travellers and employees.
• Enforced lost and found procedures whenever missing items were located.
• Conducted complete and accurate audits of aircraft following cleaning and sanitisation procedures.
• Monitored all required equipment and its maintenance, sending parts out for service as needed.
• Administered first aid on passengers experiencing medical emergencies.

Tenmat is a leading manufacturer of specialized, high performance, engineering materials and components, which include bearings, wear parts, high temperature resistant materials and rotary vanes supplying to worldwide Blue Chip companies.

• Assisted customers with varying questions using product knowledge and service expertise.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Adhered strictly to policies and procedures for continued company compliance.
• Processed high-value payments with meticulous accuracy.
• Handled phone, email and social media enquiries with consistent customer service across multiple channels.
• Responded promptly to enquiries from clients, members and staff via email, post and fax.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Completed Level 2 Business and Administration NVQ
• Completed Level 3 Business and Administration NVQ

• Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
• Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
• Received orders in person and by phone.
• Discussed client requirements and confirmed terms of sale.
• Cleaned vases and swept shop floors to maintain tidy appearance.

Firsway Health Centre is a large GP practice which provides health care services to patients

• Reception duties
• Booking appointments over the phone and face to face
• Using clinical computer system
• Admin duties
• Inputting data / changing patient details
• Scanning
• Adhering at all times to patient confidentiality.