Keira Hamilton
Perth
Summary
Property claims handler within Aviva. Specialised in dealing with inbound customer calls over a wide range of claim types. I have a strong background in assessing, analysing and handling claims at a fast pace while also managing a personal caseload of existing claims to ensure these remain up to date. My role requires me to assess policy information and cover to make accurate claim decisions for our customers. I have a particular skill in dealing with fraud related claims and i am the “fraud champ” for my team meaning I work closely with the fraud triage team and maintain excellent fraud statistics for my team.
Overview
1
1
year of professional experience
Work history
Property claims handler
Aviva
Perth
2025.01 - Current
•Dealing with incoming calls from customer over a large variety of claim types
•Making swift and accurate claim decisions
•Analysing policy information and ensuring GDPR requirements are met on all claims
•Managing personal caseload of existing claims to entire claims remain actioned and up to date
•Reviewing claims for any concerns or fraudulent behaviour and referring to relevant teams when necessary
•Dealing with customer complaints and case owning these to avoid complaint escalation
•Dealing with online claims as well as department emails and caseload spreadsheets
•As “fraud champ” in my team i have worked closely with the fraud triage team to assess monthly statistics and assess peril trends as
Education
Scottish higher - Modern studies
Perth grammar school
Perth06.2023
Scottish higher - History
Perth grammar school
Perth06.2023
Scottish higher - Maths
Perth grammar school
Perth06.2023
Scottish higher - Physical education
Perth Grammar school
Perth06.2023
Scottish higher - English
Perth grammar school
Perth06.2023
Skills
Property claims handling
Attention to detail
Critical thinking
Swift and competent decision making
Investigation work
Excellent written and verbal communication skills
Following department processes and using necessary software
Additional Information
•IT skills
•Claims systems and internal databases
•Excellent organisational and time management skills
Timeline
Property claims handler
Aviva
2025.01 - Current
Scottish higher - Modern studies
Perth grammar school
Scottish higher - History
Perth grammar school
Scottish higher - Maths
Perth grammar school
Scottish higher - Physical education
Perth Grammar school
Scottish higher - English
Perth grammar school