Keira Gray
Harrow,London
Summary
Dynamic professional with a proven track record at Northstar Removals, excelling in online sales growth and customer service. Adept at content creation and audience engagement, I effectively converted leads into sales while managing office administration tasks. My strong multitasking ability and 55 wpm typing speed enhance operational efficiency and client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales, Admin and Typist
Northstar Removals
Hatch End
05.2024 - Current
- Attended to leads, converting many into successful sales.
- Updated Excel sheets and managed estimators' diaries efficiently.
- Transcribed correspondence accurately from dictation.
- Processed payments over the phone, handling sensitive information securely.
- Organized filing systems to enhance office efficiency.
Front of House
It's All Greek to Me
Paddington
06.2023 - 09.2023
- Hosted engaging group events to enhance customer experience.
- Maintained cleanliness and organization of restaurant front.
- Assisted in managing reservations and guest inquiries.
- Worked with kitchen staff to ensure timely food service.
- Monitored inventory levels and restocked supplies as needed.
Radio Presenter/Content Creator
Radio Harrow
Harrow
10.2021 - 01.2023
- Researched current events to develop relevant content for shows.
- Facilitated engaging live discussions to maintain audience interest.
- Curated diverse playlists for seamless transitions during programming breaks.
- Worked with team members to enhance show quality and audience experience.
- Utilized social media to promote shows and interact with listeners.
Education
Bachelor of Arts - Journalism and Spanish
Birkbeck, University of London
Bloomsbury, London10.2024
A-level - Spanish, English Literature, Psychology
St. Dominic's Sixth Form College
Harrow-on-the-Hill05.2023
GCSE - English, Maths, Spanish
Sacred Heart Language College
Harrow Weald, London06.2021
Skills
- Content creation
- Live broadcasting
- Scriptwriting
- Online sales growth
- Social media marketing
- Audience engagement
- 55 wpm typing speed
- Office administration
- Investigative journalism
- Multitasking capacity
- Customer service
- Phone etiquette
- Point of sale systems
- Stock management
- Multilingual
- Data organization
- Allergy awareness
- Service prioritization
- Food preparation
Certification
CPR certified
Languages
Spanish
Advanced (C1)
C1
Timeline
Sales, Admin and Typist
Northstar Removals
05.2024 - Current
Front of House
It's All Greek to Me
06.2023 - 09.2023
Radio Presenter/Content Creator
Radio Harrow
10.2021 - 01.2023
Bachelor of Arts - Journalism and Spanish
Birkbeck, University of London
A-level - Spanish, English Literature, Psychology
St. Dominic's Sixth Form College
GCSE - English, Maths, Spanish
Sacred Heart Language College