Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Custom
Custom
Timeline
Generic

Kehinde Oni

Maidstone,Kent

Summary

Offering a solid foundation in IT support with knowledge about system troubleshooting, network configuration, and customer service. Strong problem-solving skills, excellent communication, and keen ability to learn new technologies quickly. Ready to use and develop technical skills, teamwork, and adaptability in Cloud Help-desk role.

Overview

9
9
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Stock and Inventory Taking

Retail and Assets Solutions (RAS)
10.2023 - 06.2025
  • Maintaining and updating inventory records.
  • Making sure inventory is accurate.
  • Reporting any stock discrepancies to management.

Senior IT Support

WatchTower Technologies
09.2020 - 10.2023
  • ITIL practices, including incident management, problem management, and service request fulfillment.
  • Proficient in Windows and Linux OS, Active Directory, Exchange, Microsoft Office Suite, and remote support tools.
  • Expertise in troubleshooting hardware, software, and network issues, resolving over 99% of support tickets on the first contact.
  • Strong interpersonal skills with the ability to translate technical concepts into non-technical language for users and stakeholders.
  • Rapidly establish a good working relationship with other professionals, such as software developers and data analysts.
  • Test and evaluate new technology.
  • Set up and configured server hardware, troubleshooted, and performed software recovery.
  • Maintains systems and network performance.
  • Protects the organization's value.

IT Support Engineer/CE

Universal Horizon Limited
06.2016 - 08.2020
  • Support user account management in Active Directory, including user creation, access management, and permissions auditing.
  • Respond to and resolve technical support tickets for internal and remote users related to hardware, software, and network issues.
  • Identify opportunities to improve efficiency within the IT support process, suggesting updates to workflows, scripts, and tools.
  • Assist in developing and implementing the best data security, backup, and disaster recovery practices.
  • Work closely with IT and cross-functional teams to provide seamless IT services.
  • Develop and maintain a knowledge base of technical issues and solutions for efficient problem resolution.
  • Assist with change management, testing, and user training for new systems and upgrades.
  • Inspecting the hardware and software of the machine and facilitating their efficient functioning.

Education

Master of Science - Computer Science

York St. John University
London
09.2023 - 09.2024

Bachelor of Science - Computer Science

University of Ado Ekiti
12.2023 - 12.2024

Secondary School Education - undefined

Christ's School, Ado Ekiti
09.2001 - 06.2007

Skills

  • Good interpersonal and communication skills
  • Product Management
  • VMWare
  • Communication skills
  • Teamwork and collaboration
  • Problem-solving
  • Inventory management
  • Data Analysis & Visualization
  • Calm under pressure
  • Team building

Certification

  • CCNA (R&S)
  • AWS CLOUD PRACTITIONER
  • ITIL FOUNDATION

Accomplishments

  • Staff Training
  • Client/Vendor Relations
  • Team Leadership

Custom

Mr. Soji Famoroti, Universal Horizon Ltd, Lagos, Nigeria, soji.famoroti@uhlng.com, +2348059908170

Custom

Mr. Daniel Obende, Watchtower Technology, Lagos, Nigeria, d.obende@watchtower-tech.com, +234 8108264971

Timeline

Bachelor of Science - Computer Science

University of Ado Ekiti
12.2023 - 12.2024

Stock and Inventory Taking

Retail and Assets Solutions (RAS)
10.2023 - 06.2025

Master of Science - Computer Science

York St. John University
09.2023 - 09.2024

Senior IT Support

WatchTower Technologies
09.2020 - 10.2023

IT Support Engineer/CE

Universal Horizon Limited
06.2016 - 08.2020

Secondary School Education - undefined

Christ's School, Ado Ekiti
09.2001 - 06.2007

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Kehinde Oni