Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Keertika Senthilkumar

Birmingham,Birmingham

Summary

Hardworking professional with experience in supporting team operations and maintaining high standards of customer service. Adept at handling multiple tasks, ensuring smooth workflow, and collaborating with colleagues to achieve team goals. Strong communication skills and reliable work ethic contribute to productive and positive work environment. Possessing excellent organisational skills, strong commercial awareness, and a genuine interest in financial services. Seeking to begin a long-term career as a Mortgage & Protection Adviser where I can combine my interpersonal abilities, problem-solving skills, and ambition to deliver exceptional customer outcomes.

Overview

7
7
years of professional experience

Work History

Team Member & Shift support

Nandos
London, United Kingdom
2022.12 - 2026.06

Cashier

Poundland
Wales
2021.07 - 2022.06
  • Collaborated with team members to meet and exceed target results.
  • Achieved service time and quality targets.
  • Resolved customer queries and problems through effective communication and clear, step-by-step solutions.

Teaching Assistant

Kumon Maths & English
Wales
2019.02 - 2022.04
  • Delivered personalised support to pupils needing additional help, improving their engagement and understanding of the material.
  • Contributed to creation and upkeep of a safe classroom environment, ensuring student safety and comfort.

Volunteer

Red Cross
Wales
2021.12 - 2022.01
  • Provided emotional support and counselling to individuals affected by trauma and loss.
  • Conducted health and safety assessments in vulnerable communities, identifying potential risks.
  • Recorded notes, observations and incidents to provide proper documentation to physicians and paramedics.

Education

Bachelor of Arts - Business Management

Kingston College
Kingston upon Thames
2026-01

Skills

Customer & Advisory Skills
  • Customer Relationship Management
  • Consultative Communication
  • Active Listening
  • Complaint Resolution
  • Rapport Building
  • Professional Telephone Communication
Business and Financial Skills
  • Commercial Awareness
  • Financial Analysis
  • Research and Data Analysis
  • Report Writing
  • Business Development
  • Problem Solving
Professional Skills
  • Organisation & Prioritisation
  • Attention to Detail
  • Time Management
  • Teamwork
  • Adaptability
  • Resilience Under Pressure
IT Skills
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft PowerPoint
  • CRM Systems
  • Data Management

Interests

INTERESTS
  • Financial Services
  • Personal Finance & Investment
  • Mortgage & Property Markets
  • Business Strategy
  • Professional Development
  • Fitness & Wellbeing
  • Meeting new people

Timeline

Team Member & Shift support

Nandos
2022.12 - 2026.06

Volunteer

Red Cross
2021.12 - 2022.01

Cashier

Poundland
2021.07 - 2022.06

Teaching Assistant

Kumon Maths & English
2019.02 - 2022.04

Bachelor of Arts - Business Management

Kingston College
Keertika Senthilkumar