Communicative Customer Service Executive experienced in solving problems and building great client rapport. Enthusiastic team player. Pursuing new position where hard work and honesty will be valued.
Overview
6
6
years of professional experience
Work history
Customer Service Executive
Delight international movers
Mala, India
2017.11 - Current
Updating account information after every customer call for data accuracy.
Explain the quality of service and create a loyal customers.
Warmly greeting the customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Coordinating and collecting new enquirers from social media , web chat .
Implemented new team , assist and train new employees.
Collecting documents, clearances, certificates and approvals from clients.
Education
Master of Business Administration - Human Resource Management And Marketing
Holy Grace Academy Of Management Studies
Thrissur ,Mala
2017
Bachelor of Business Administration - Commerce And Computer Application
Nirmala College Of Information Technology
Chalakudy
2015
Skills
Punctuality and dedication towards responsibilities
Dedicated and Loyal towards work and organization
Ability to work on multiple tasks efficiently
Positive attitude
Ability to rapidly build relationship and set up trust
Ability to Working in Groups
Additional Information
English , Hindi , Malayalam
Timeline
Customer Service Executive
Delight international movers
2017.11 - Current
Master of Business Administration - Human Resource Management And Marketing
Holy Grace Academy Of Management Studies
Bachelor of Business Administration - Commerce And Computer Application
Customer Service Representative at - Communicated With Customers Via Email and Phone,Customer Service Representative at - Communicated With Customers Via Email and Phone,