Keerthivasan Kalaichelvan
Nottingham,UK
Summary
Dedicated professional with a strong background in customer service and administrative support. Skilled in managing inquiries with empathy and precision, ensuring accurate data handling and effective communication. Proficient in Microsoft Office and capable of thriving in fast-paced environments while fostering teamwork. Exceptional communication abilities and meticulous attention to detail ensure accurate data entry and effective stakeholder interactions. Committed to problem-solving and conflict resolution, focused on leveraging these skills to achieve organizational objectives.
Overview
17
17
years of professional experience
4021
4021
years of post-secondary education
1
1
Certification
Work history
Carpark Attendant / Controller
Sytner BMW Nottingham
Nottingham
2024.08 - 2026.03
- Assisted visitors with high volumes of enquiries, addressing concerns and resolving problems effectively.
- Communicated with customers in busy situations, ensuring calm and supportive manner.
- Recorded and maintained accurate documentation according to operational procedures.
- Managed various tasks simultaneously while ensuring attention to detail.
- Responded to inquiries, resulting in improved customer satisfaction.
- Followed health and safety and organisational policies.
- Provided services in alignment with performance targets.
- Worked efficiently under pressure whilst maintaining excellent customer service standards.
- Coordinated with other staff members effectively, ensuring efficient team collaboration.
Site Supervisor
Autoclenz / Sytner BMW & Mini
Nottingham, UK
2022.10 - 2024.08
- Facilitated customer and contractor interactions by addressing queries and resolving concerns.
- Maintained effective communication with management and team members.
- Assisted with administrative duties, including reporting, scheduling, and coordination.
- Exhibited organisational skills in overseeing daily operations.
- Delivered high standard of customer service in fast-paced environment.
Sales Advisor
Nath Motors
Nottingham, UK
2022.07 - 2022.09
- Provided exceptional customer service fostering robust client relationships.
- Assisted customers with inquiries delivering precise and comprehensive information.
- Handled customer expectations and efficiently resolved complaints.
- Maintained accurate records supporting business operations.
- Fostered positive relationships with suppliers ensuring timely delivery of stocks.
Site Supervisor
Boots
Nottingham, UK
2022.05 - 2022.07
- Assisted with administrative tasks including email management, report preparation, and database updates.
- Coordinated daily tasks and prioritised workload for effective team operations.
- Utilised internal systems and handheld devices for information tracking and updates.
- Supported colleagues to maintain smooth workflow in dynamic environment.
- Developed work schedules, enhancing productivity on project site.
- Resolved conflicts amongst staff members, promoting harmonious work atmosphere.
- Monitored project progress, ensuring adherence to set timelines.
Associate
Amazon FC
Nottingham, UK
2020.10 - 2022.03
- Assisted teams in achieving targets in high-pressure environment.
- Maintained accurate records to support operational efficiency.
- Cooperated with colleagues to ensure all objectives were met.
- Adapted to new processes and systems effectively.
Board of Directors
Riderz Group of Companies
Coimbatore, India
2017.04 - 2020.09
- Assisted in sales and services of Royal Enfield bikes to support business growth.
- Tracked annual budget and identified cost-saving opportunities to lower expenses.
- Participated in sustainability initiatives by upgrading lighting and insulation to implement energy-efficient systems and reduce energy consumption.
- Promoted welfare policies among staff and contractors through training and inclusion workshops.
- Managed negotiations with clients to secure profitable contracts.
Managing Director
Unique Group of Companies
Coimbatore, India
2015.04 - 2020.09
- Assisted in sales and services within automotive sector.
- Developed affordable global travel itineraries for clients.
- Coordinated with external contractors for procurement and performance management.
- Supported refurbishment efforts ensuring minimal disruption and adherence to budget.
- Ensured alterations were completed ahead of schedule.
- Managed crisis situations with strategic planning.
- Secured new clients through targeted marketing campaigns.
Board of Directors
GK Associates
Coimbatore, India
2013.03 - 2020.09
- Delivered tailored financial guidance and mentorship to small and large-scale enterprises, enhancing operational efficiency and strategic decision-making.
- Enhanced productivity through innovative management techniques.
- Directed team to deliver high-quality customer service.
General Manager
Stitcher
Coimbatore, India
2009.09 - 2013.03
- Managed garment export processes, including logistics coordination, supplier relations, and documentation management.
- Built high-performing teams to achieve organisational objectives.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Successfully negotiated contracts with suppliers to reduce costs.
Education
B.Com - International Business
Annamalai University
Coimbatore, TN, IndiaB.Tech - Information Technology
Anna University
Pudukkottai, TN, IndiaSkills
- Customer service excellence
- Empathy in complex inquiries
- Administrative support and case handling
- Strong communication skills
- Attention to detail in data entry
- IT proficiency in Microsoft Office
- Time management and multitasking
- Team collaboration and stakeholder communication
- Problem solving and conflict resolution
- Ability to work under pressure
Certification
Microsoft Office Suite with Advanced Excel - B2B & B2C Marketing - Client Interaction
Timeline
Carpark Attendant / Controller
Sytner BMW Nottingham
2024.08 - 2026.03
Site Supervisor
Autoclenz / Sytner BMW & Mini
2022.10 - 2024.08
Sales Advisor
Nath Motors
2022.07 - 2022.09
Site Supervisor
Boots
2022.05 - 2022.07
Associate
Amazon FC
2020.10 - 2022.03
Board of Directors
Riderz Group of Companies
2017.04 - 2020.09
Managing Director
Unique Group of Companies
2015.04 - 2020.09
Board of Directors
GK Associates
2013.03 - 2020.09
General Manager
Stitcher
2009.09 - 2013.03
B.Com - International Business
Annamalai University
B.Tech - Information Technology
Anna University