KEERTHI PRIYA TALLURI
Newcastle upon Tyne
Summary
Results-oriented professional with extensive experience in customer service and research analysis, excelling in fast-paced environments. Capable of handling complex customer queries and complaints while ensuring timely and effective resolutions. Proficient in Salesforce and Microsoft Office, including advanced Excel techniques, with a focus on quality and efficiency. Strong communicator with a proven ability to engage with diverse stakeholders and provide valuable insights.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Marketing Research Analyst
Cognizant Technology Solutions
Hyderabad
2022.11 - 2024.06
- Managed client tickets using Salesforce (SFDC) and provided data-driven solutions, resulting in improved client satisfaction.
- Generated actionable insights from quantitative and qualitative research to support business decisions.
- Created weekly reports and dashboards highlighting key trends and performance metrics.
- Maintained a research database, ensuring data integrity and adherence to clean data practices.
- Provided tailored recommendations to clients based on research findings, leading to enhanced service quality.
- Created detailed reports on market trends, influencing strategic decisions.
Computer data entry operator
N.G.O
Rajahmundry
2020.04 - 2022.08
- Accurately entered and maintained donor and service user records in a timely manner.
- Handled customer service emails related to services and account queries, providing timely and accurate responses.
- Implemented data validation techniques to ensure data quality and accuracy.
- Processed large volumes of data for consistent accuracy.
- Implemented security measures to protect sensitive data from unauthorised access.
Content writer
Freelance
Rajahmundry
2018.06 - 2019.12
- Researched and wrote blog posts, marketing content, and social media copy for various clients.
- Proofread and edited digital content for tone, clarity, and engagement, ensuring high-quality deliverables.
- Applied SEO strategies to improve online visibility and organic search rankings.
- Conducted thorough research for generating fresh ideas for new content pieces.
- Generated ideas for new content to increase site libraries.
Private Tutoring
Self-Employed
Rajahmundry
2016.11 - 2017.12
• Delivered personalized education support for secondary school students, catering to individual learning needs.
• Encouraged independent thinking and improved learning outcomes through effective teaching methods
Education
Bachelor of Technology - Communication Engineering
GayatriVidyaParishad College of Engineering
Vizag 2012.06 - 2016.05
Skills
Soft Skills
Organisational skills, Work environment, Accurate information, Customer queries, Data entry, Data analysis, Telephone quality framework, Customer service Inbound calls, SMS text social media customer complaints, Email customer experience,Time management, Effective communication, Adaptability, Customer insight, Market analysis, Client ticket management, Target achievement , Positive attitude display, Patience and composure, Flexible working approach
Technical Tools & Platforms
Salesforce (SFDC) MS Office Suite (Word, Excel, PowerPoint) Excel (VLOOKUP, HLOOKUP, Pivot Tables) Google Workspace Zoom, Slack, Teams Content Management Tool
Certification
Back 2 Work Complete Training 2025
- L1 Certificate in Digital Contact Centre
- L1 Award in Cybersecurity
- L2 Award in Digital and IT Skills
Languages
English
Fluent
Timeline
Marketing Research Analyst
Cognizant Technology Solutions
2022.11 - 2024.06
Computer data entry operator
N.G.O
2020.04 - 2022.08
Content writer
Freelance
2018.06 - 2019.12
Private Tutoring
Self-Employed
2016.11 - 2017.12
Bachelor of Technology - Communication Engineering
GayatriVidyaParishad College of Engineering
2012.06 - 2016.05