Keerthana Thandiakkal Surendran
Exeter,Devon
Summary
Motivated MBA graduate with a strong background in marketing, sales and administration. Dedicated and efficient office administrator as a proven track record of effectively managing administrative operations and supporting organizational efficiency. Skilled in coordinating office tasks, managing resources and maintaining a professional and organized work environment. Proficient in using MS Office software's and CRM systems. Strong communication and problem-solving abilities coupled with exceptional attention to detail. Committed to delivering high quality administrative support and contributing to the smooth functioning of the office. Adept at multitasking, prioritizing tasks, and thriving in fast-paced environments. Seeking an opportunity to utilize my skills and contribute to the success of a dynamic organization as an office administrator.
Overview
4
4
years of professional experience
Work history
Office Administrator
Wecare24x7ltd
Exeter, Devon
2022.10 - 2023.04
- Maintained excellent team relationships by proactively helping others with complex problem-solving tasks.
- Oversaw effective file management to keep office records up-to-date.
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Coordinated weekly meetings and appointments for office staff.
- Generated comprehensive quality reports, presentations and spreadsheets, delivering to management within agreed deadlines.
- Maintained strict confidentiality and discretion when processing sensitive data and information.
- Communicated with staff through various internal platforms to keep colleagues informed of office updates.
- Implemented and adhered to company's security and safety procedures to maintain staff wellbeing.
- Completed regular performance reviews and advised employees on potential improvements.
- Established clear procedures for team work, document tracking and data reporting.
Assistant Marketing Manager Intern
First Call 247 ltd
Eastbourne, East Sussex
2021.06 - 2021.12
- stayed updated on competitor activity through regular networking and research
- closely monitored market behaviour and trends, adjusting strategies according to results
- Digital Marketing
- Created copy for blogs, social media posts, websites and adverts, using creative and compelling copywriting techniques.
Senior Administrative Officer
UIT CADD INTERNATIONAL
Kerala , India
2018.11 - 2019.12
- Formulated and submitted regular reports to inform management regarding status and progress of centre projects.
- Produced and submitted financial statements to compare past reports and examine revenue.
- Provided technical advice and interpreted and translated policies to raise awareness for staff.
- Coordinated meeting rooms and agendas.
- Maintained manual and electronic filing and information systems, ensuring ready available and accurate data.
Sales Assistant
Trichur Honda
Kerala, India
2019.03 - 2019.09
- Liaised with potential customers to determine needs and provide recommendations.
- Promoted special offers and loyalty programme with upselling skills.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Received, processed and organised deliveries within tight deadlines.
Education
Masters - Business And Administration
University of Northampton
Northampton, NTH2022
Bachelor of Technology - Software Engineering
university of Calicut
India2018
Skills
- Excellent relationship-building and interpersonal skills through effective communication
- Ability of Problem solving and decision making
- Working well under pressure and self motivated
- High level of analytical skills and leadership skills and communication skills
- Good working knowledge of Microsoft Excel, Ms office
- Excellent marketing and sales negotiation skills
- Positive attitude and listening skills
- Professional telephone manner skill
Timeline
Office Administrator
Wecare24x7ltd
2022.10 - 2023.04
Assistant Marketing Manager Intern
First Call 247 ltd
2021.06 - 2021.12
Sales Assistant
Trichur Honda
2019.03 - 2019.09
Senior Administrative Officer
UIT CADD INTERNATIONAL
2018.11 - 2019.12
Masters - Business And Administration
University of Northampton
Bachelor of Technology - Software Engineering
university of Calicut