Keerthana Kalapurackal Maneksha
Bangor,Orme Road
Summary
Motivated professional with a strong foundation in customer support and client engagement. Drives improvements through effective communication, problem resolution, and collaboration. Committed to enhancing user experiences and fostering positive relationships across diverse stakeholders
Overview
4
4
years of professional experience
Work History
Support Engineer
Steyp pvt ltd
10.2022 - 09.2024
- Assisted students in debugging and fixing issues in their code and clarified programming doubts.
- Provided real-time support to students through the platform chat system.
- Introduced and explained the EdTech platform features to students, parents, and clients.
- Handled queries related to payments, subscriptions, course access, and platform usage.
- Reported platform bugs and technical issues to the development team.
- Guided students in completing coding assignments and resolving technical problems.
- Addressed and resolved queries from students, parents, and clients efficiently.
- Ensured smooth communication with parents and clients regarding student progress and services.
Software Engineer
STEYP Private Limited
Bangor
10.2022 - 09.2024
- UI Engineering and Backend Development
- DevOps and REST API
- Web Application Development
- Mobile Application Development
- Https://www.steyp.com/profile/
Fullstack Developer Intern
Building Startup Ecosystem
02.2022 - 10.2022
- Complete Frontend for Startups using React js and It's Latest Technologies.
- Closely working with UI Developers to Create User Friendly Experience and created backend using python django
Client Relationship Manager
TALROP PRIVATE LIMITED
Kochi, Ernakulam
09.2020 - 04.2021
- Managed relationships with students, parents, and clients on the EdTech platform.
- Conducted regular calls with parents, students, and clients to provide updates and support.
- Handled inquiries related to courses, schedules, payments, and platform usage.
- Assisted students with onboarding and explained platform features.
- Followed up with students and parents to monitor learning progress.
- Resolved student and client issues and coordinated with internal teams.
- Collected feedback from students and parents to improve service quality.
Education
Msc - Advanced Computer Science
Bangor University
Bangor, UK03.2026
Bachelor of Technology - Information Technology Engineering
Government Engineering College Idukki
01.2021
Higher Secondary Education -
AJJMGHSS Thlayolaparambu
01.2017
High School -
AJJMGHSS Thlayolaparambu
01.2015
Skills
- Customer support
- Client relationship management
- Adaptability
- Teamwork
- Problem-Solving
- Communication
- Technical support
- Customer service
- Problem resolution
- Client engagement
- Communication skills
- Team collaboration
- Remote desktop support
- Technical issues analysis
Languages
English
Malayalam
Hindi
References
- Mr. Ratheesh TK, Assistant Professor, Department of Information Technology Engineering, Government Engineering College Idukki, 9447986058
- Mr. Peter Butcher, Professor, Department of Computer Science and Engineering, Bangor University
Timeline
Support Engineer
Steyp pvt ltd
10.2022 - 09.2024
Software Engineer
STEYP Private Limited
10.2022 - 09.2024
Fullstack Developer Intern
Building Startup Ecosystem
02.2022 - 10.2022
Client Relationship Manager
TALROP PRIVATE LIMITED
09.2020 - 04.2021
Msc - Advanced Computer Science
Bangor University
Bachelor of Technology - Information Technology Engineering
Government Engineering College Idukki
Higher Secondary Education -
AJJMGHSS Thlayolaparambu
High School -
AJJMGHSS Thlayolaparambu