Keenici Zhou
London
Summary
Client-focused professional with 4+ years of experience in luxury airlines and hospitality. Skilled in bilingual communication, multitasking, marketing, and VIP service. Ready to bring high-level service and attention to detail to the immigration consulting field.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Hostel receptionist
The Peninsula Hotel
London
05.2024 - Current
- Handled over 400 high-net-worth guests per day in top luxury hotel environment, ensuring each received prompt, courteous, and personalized service. Maintained professional composure under pressure, effectively resolving last-minute issues
- Fluent in Mandarin and English, capable of handling bilingual client communication and documentation.
Senior flight attendant
Japan Airlines
Tokyo/Shanghai
09.2019 - 09.2022
- Delivered world-class in-flight service onboard one of the world's top-rated 5-star airlines, consistently achieving 95%+ customer satisfaction scores.
- Consistently ranked in the top 10% of onboard duty-free sales over three consecutive years, demonstrating strong product knowledge and persuasive communication skills.
Education
Master of Arts - Education
University of Leeds
Leeds 09.2022 - 06.2024
Bachelor of Arts - Education
Yibin University
Yibin 09.2015 - 06.2019
Skills
- Multilingual communication, fluent in English and Mandarin, basic in Japanese
- Strong multitasking and time management under pressure
- Detail-oriented with high accuracy in documentation
- Culturally aware; experienced with international VIP clients
- Discreet, reliable, and client-focused
- Fast learner with strong problem-solving skills
- Professional appearance and service mindset
- Crisis management
Timeline
Hostel receptionist
The Peninsula Hotel
05.2024 - Current
Master of Arts - Education
University of Leeds
09.2022 - 06.2024
Senior flight attendant
Japan Airlines
09.2019 - 09.2022
Bachelor of Arts - Education
Yibin University
09.2015 - 06.2019
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