Keenan Foreman

In this role I have developed a portfolio of account from long standing accounts through to new account that I have opened myself.

Doing this I have increased profit for the company from the relationships I have built with customers.

Working alongside raw materials I have expanded my product knowledge meaning I can provide the best service to customers in the sector.

Within my role I have provided exceptional customer service, resulting in high levels of client satisfaction.

Working as a Car Sales Executive, I would be taking leads from online, telephone and walk in customers

I would be discovering exactly what needs the customer had and making sure I sold the correct vehicle and also products so the customer was happy with the service

I would order vehicles from the factory when needed and loaded with customers on lead times and delivery dates to ensure targets were met in house

I used the systems I was trained on to find the best possible deal for both parties and to make the most profit for the company.

Determined vehicles' values and negotiated car prices and trade-ins, enabling clients to exchange old cars for new vehicles.

Collected customers' licenses and documentation for security before going on test drives with clients.

Organised and carried out professional and extensive car demonstrations and test drives, observing safety throughout processes.

Matched relevant products to customer needs by skilfully presenting applicable features and product benefits, amplifying sales.

At this job my primary role is to hot dip galvanise the steel from customers to the highest standard using the overhead cranes

I do have other duties such as making sure the acid is to the correct strength needed to optimise workflow and then to keep on top of all chemicals needing to be added to the baths at any time

I can also prepare the steel to be galvanised and at the opposite side of that, package the steel ready to be sent back to the customers

When doing this I would adhere to the correct manual handling practices making sure that the safety of my colleagues and myself was always priority.

Communicated product and machine failure details to address and resolve root causes.

This job requires me to manage all of the interned enquiries that we receive in the business, making sure they are all handed professionally and within a timely manner

I would investigate into why a customer has enquired on a specific car and see if it suits their needs, after this I would provide a video of the vehicle showing the customer all of the key features of the car

After this I would present the figures and take a reservation fee if the customer is happy

Then the aftersales process starts, preparation of the car is organised and then a handover completed

The key aim is to sell the companies products on top of the car itself, in turn making a larger amount of profit for the company.

• In this role I am an inbound call agent, this involves me taking calls from customers throughout my full shift
• It is a target driven job as the main aim is to upsell a customer onto a better plan or to have them take out another contract which in turn creates more revenue for the company
• On these calls I look to investigate why they have called up and then either pass them through to the correct department or as mentioned before, generate more revenue for the company.

Within this apprenticeship I am learning the key skills that are needed to be a Management Consultant, I have been working with computer software for the duration of my employment which has improved these skills

I am also working as part of two different teams with separate projects

This role means that I must adapt to different situations and also hit targets so that tasks do not fall behind schedule.

Prepared range of written communications, documents and reports.

Met schedule using excellent planning and coordination skills.

This job is mainly an independent role as I have to go to different primary schools around Hull delivering Physical Education lessons to the company's high standards

In with this I must meet strict deadlines and have good problem-solving skills.

In this job my main role is to serve customers on the shop floor, providing them with a memorable experience of the department

I also have to perform stock counts when at work and sort most of the paperwork out for the week.