Keely Sansam
Sileby,Leicestershire
Summary
I am currently seeking a position within the education sector. I have over 16 years’ experience in reception duties and working face to face with customers. I pride myself on great customer service. I am a mother of 2 young children and would like to move over into the education sector as I have a strong work ethic but also want to spend as much time with my children as they are growing up, so working within education would be perfect.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
Semi Permanent Make Up Artist
Luminosita
08.2023 - Current
- Offering microblading, lip blush & lash treatments
- Established positive relationships with clients through exceptional service delivery.
- Monitored industry trends, adapted business strategies accordingly.
- Promoted company products and services on social media to increase brand awareness.
- Applied customer feedback to inform business strategy and foster continued loyalty.
- Liaised with vendors to achieve favourable product pricing and timely stock replenishment.
Receptionist & telephonist
Sytner Group
04.2017 - Current
- Maintained an organised reception area for a professional business environment.
- Upheld confidentiality with sensitive information handling procedures.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Answered upto 130 telephone calls per 4 hour shift, compiling detailed notes and promptly forwarding as required.
Receptionist
Stratstone MINI & BMW
01.2017 - 04.2017
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
Hairdresser
Shapes
08.2015 - 11.2016
- All aspects of hairdressing including colouring, cutting & styling.
- Enhanced salon reputation with excellent customer service skills.
- Maintained a clean and hygienic work area for optimal health and safety compliance.
- Offered advice on hair care products to boost sales.
- Handled cash transactions accurately; ensured smooth end-of-day reconciliation process.
- Collaborated closely with colleagues to run an efficient salon operation.
- Adapted quickly to new styling trends, ensuring relevance in the competitive market.
Hairdresser
Wel-Don Hair
12.2014 - 07.2015
- All aspects of hairdressing. Including colouring & styling
- Enhanced salon reputation with excellent customer service skills.
- Maintained a clean and hygienic work area for optimal health and safety compliance.
- Offered advice on hair care products to boost sales.
- Handled cash transactions accurately; ensured smooth end-of-day reconciliation process.
Hairdresser
Oasis Hair & Beauty
04.2012 - 10.2014
- All aspects of hairdressing including colouring, cutting & styling.
- Managed busy schedule to minimise appointment delays.
- Kept detailed records of customer information and services provided, maintaining continuity of provisions between stylists.
- Processed and recorded customer payments accurately.
- Built successful, long-standing client relationships, increasing repeat and referral business.
- Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
- Enhanced salon reputation with excellent customer service skills.
Junior hairdresser
Lanza Hair Design
07.2010 - 04.2012
- All aspects of hairdressing including colouring, cutting & styling.
- Participated actively in promotional events organised by the salon, contributing towards its overall visibility in market.
- Handled cash transactions accurately at checkout counter after services rendered
- Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
- Updated customer files with colour notes, preferences and services delivered.
- Booked customer appointments using online booking systems.
- Attended industry training sessions to stay updated on latest hairstyling trends and techniques.
- Collaborated with team members for smooth salon operations during peak hours.
- Demonstrated strong communication skills whilst explaining hair care tips to clients.
- Managed appointment bookings efficiently using digital scheduling systems, optimising use of time and resources.
- Performed stock checks regularly, preventing shortages of essential supplies.
Apprentice hairdresser
Stones Hair & Beauty
08.2008 - 07.2010
- Improved customer satisfaction by providing friendly and attentive service.
- Developed expertise in hair colouring techniques for diverse client needs.
- Assisted senior stylists with complex hairstyles to ensure customer satisfaction.
- Sustained cleanliness of salon, enhancing overall client experience.
- Maintained stock levels of hair products, ensuring availability at all times.
- Engaged in continuous learning opportunities to stay updated on latest hair trends.
- Handled booking appointments efficiently to optimise stylist schedules and maximise revenues.
- Managed cash transactions accurately, contributing to enhanced financial management of the salon.
Education
NVQ level 2 in hairdressing - undefined
Loughborough College
01.2008 - 01.2010
Advanced NVQ level 3 hairdressing course - undefined
H.O.E.T college
01.2010 - 01.2011
Fully qualified, accredited - undefined
Semi permanent make up artist
01.2023 - Current
GCSEs -
Rawlins Community College Quorn
01.2008 - 01.2008
Skills
- Calm under pressure
- Communication skills
- Customer service
- Telephone etiquette
- Appointment scheduling
- Multitasking efficiency
- Diary organisation
- Time management
- Electronic switchboard operation
- Data protection
- Email communication
Timeline
Semi Permanent Make Up Artist
Luminosita
08.2023 - Current
Fully qualified, accredited - undefined
Semi permanent make up artist
01.2023 - Current
Receptionist & telephonist
Sytner Group
04.2017 - Current
Receptionist
Stratstone MINI & BMW
01.2017 - 04.2017
Hairdresser
Shapes
08.2015 - 11.2016
Hairdresser
Wel-Don Hair
12.2014 - 07.2015
Hairdresser
Oasis Hair & Beauty
04.2012 - 10.2014
Junior hairdresser
Lanza Hair Design
07.2010 - 04.2012
Advanced NVQ level 3 hairdressing course - undefined
H.O.E.T college
01.2010 - 01.2011
Apprentice hairdresser
Stones Hair & Beauty
08.2008 - 07.2010
NVQ level 2 in hairdressing - undefined
Loughborough College
01.2008 - 01.2010
GCSEs -
Rawlins Community College Quorn
01.2008 - 01.2008
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