Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
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Keely Smyth

Keely Smyth

Lossiemouth,Moray

Summary

Dynamic professional with a robust skill set encompassing communication proficiency, interpersonal skills, and leadership qualities. Demonstrates exceptional customer service excellence and problem-solving abilities, supported by proficiency in all MS Office applications. Adept at managing client relationships and handling objections with empathy and attentiveness. Committed to reliability and punctuality, showcasing pressure resilience and a positive outlook in challenging environments. Career goals include leveraging business acumen to drive organisational success while fostering a collaborative work atmosphere.

Overview

24
24
years of professional experience
9
9
years of post-secondary education

Work history

Receptionist/Park Warden

Loch Ness Highland Resort
Fort Augustus, Highland
05.2024 - 07.2025
  • Streamlined check in procedure - checked in approximately 60 guests per day in season.
  • Conducted lodge and glamping pods inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
  • Improved customer satisfaction for providing timely assistance during stay.
  • Provided park information for improved guest experience.
  • Processed payments accurately, guaranteeing smooth transactions for guests.
  • Maintained security measures, protecting guest personal information and privacy.
  • Managed room availability charts to ensure zero overbooking.
  • Handled telephone enquiries professionally, delivering accurate information about the park and its services.
  • Increased efficiency by swiftly resolving any complaints or issues.
  • Maintained clean and organised reception area, creating a welcoming atmosphere.
  • Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
  • Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
  • Greeted and checked-in guests promptly and professionally.
  • Kept reservations systems up-to-date for clear availability management.
  • Managed incoming calls effectively using switchboard systems.
  • Issued guest room keys with advice on location and access.
  • Processed and provided clear, accurate receipts for guest payments.
  • Instructed maintenance staff to service lodges/pods with known issues.
  • Actioned special requests to elevate guest stays.
  • Recommended park services to upsell dining, bar and gym experiences.
  • Suggested restaurants tailored to guest preferences.
  • Upsold activities from tourism partners to boost revenue.
  • Reconciled floats and administered petty cash systems.
  • Promoted park safety by enforcing rules and regulations.
  • Maintained pristine park conditions by regular litter picking patrols.
  • Handled complaints from visitors effectively, resulting in improved satisfaction rates.
  • Assessed potential risks, ensuring public safety at all times.
  • Cash Handling and card transactions.

Hotel receptionist

Balmoral Arms Hotel
Ballater, Aberdeenshire
08.2023 - 05.2024
  • Managed room availability charts to eliminate overbooking incidents.
  • Handled baggage storage efficiently, ensuring convenience for early arrivals and late departures.
  • Administered lost property system to expedite return of misplaced items.
  • Processed telephone enquiries professionally, offering accurate information about hotel services.
  • Maintained security measures to safeguard guest personal information and privacy.
  • Streamlined check-in procedure by handling guest documents effectively.
  • Coordinated with housekeeping staff to ensure timely room readiness for arrivals.
  • Greeted and checked in guests promptly, creating a welcoming atmosphere.
  • Cash Handling and card transactions.
  • Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
  • Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
  • Provided hotel information for improved guest experience.
  • Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
  • Processed payments accurately, guaranteeing smooth transactions for guests.

Housekeeper

Square Hotel
Tomintoul, Moray
03.2023 - 07.2023
  • Enhanced guest retention via meticulous room preparation and sanitisation.
  • Efficiently managed waste disposal, promoting eco-friendly hotel image.
  • Elevated hygiene in communal areas, boosting guest satisfaction levels.
  • Maintained cleaning supplies inventory for constant availability.
  • Ensured cleanliness and orderliness across all hotel areas for guest satisfaction.
  • Reported maintenance issues promptly to uphold smooth operations.
  • Adhered to Health and Safety guidelines during cleaning processes.
  • Worked with other departments for comprehensive guest service provision.

Property sales consultant

Chas Everitt International
Johannesburg - South Africa
01.2002 - 09.2022
  • Organised open house viewings to increase footfall.
  • Streamlined buying process to ensure smooth transactions for clients.
  • Showcased properties effectively, resulting in quick sales.
  • Developed tailored marketing strategies to enhance property exposure.
  • Conducted thorough market research to establish competitive pricing.
  • Built strong relationships within the property industry to drive business growth.
  • Secured successful negotiations with prospective clients to finalise deals.
  • Maintained up-to-date knowledge on local market trends for client insights.

Education

Diploma of Higher Education - Life Coach

Action Factory
South Africa
05.2019 - 11.2019

Certificate of Higher Education - Public Speaking

Dale Carnegie
South Africa
04.2006 - 05.2006

NQF level 5 - Estate Agent Property

Estate Agent License
South Africa
01.2001 - 11.2001

Diploma of Higher Education - Interpersonal Management Skills Quality Service Skills Professional Selling Skills

Sales Box
South Africa
02.1992 - 07.1992

Diploma of Higher Education - Legal Secretary

Birnam College
South Africa
01.1989 - 11.1989

GCSEs - High School

Florida Park High
SouthAfrica
01.1983 - 11.1988

Skills

  • Communication proficiency
  • Interpersonal skills
  • Phone etiquette
  • Self-motivation
  • Business acumen
  • Time management
  • Detail orientation
  • Reliability and punctuality
  • Pressure resilience
  • Leadership qualities
  • Problem-solving abilities
  • Customer service excellence
  • Proficient in all MS Office applications
  • Account Reconciliations
  • Reception
  • Client Management
  • Data Entry
  • Typing
  • Attentiveness
  • Handling Objections
  • Active listening skills
  • Empathy
  • Tenacity
  • Positive outlook
  • Attention to Detail
  • Conflict Resolution
  • Microsoft Office

Affiliations

  • Health and Wellness
  • Reading

Accomplishments

    I was Sports Girl of the year for 3 years running in High School, this included Athletics, Netball and Swimming. I also received my national colours for Netball and Athletics in High School.

Languages

Afrikaans
Advanced

Timeline

Receptionist/Park Warden

Loch Ness Highland Resort
05.2024 - 07.2025

Hotel receptionist

Balmoral Arms Hotel
08.2023 - 05.2024

Housekeeper

Square Hotel
03.2023 - 07.2023

Diploma of Higher Education - Life Coach

Action Factory
05.2019 - 11.2019

Certificate of Higher Education - Public Speaking

Dale Carnegie
04.2006 - 05.2006

Property sales consultant

Chas Everitt International
01.2002 - 09.2022

NQF level 5 - Estate Agent Property

Estate Agent License
01.2001 - 11.2001

Diploma of Higher Education - Interpersonal Management Skills Quality Service Skills Professional Selling Skills

Sales Box
02.1992 - 07.1992

Diploma of Higher Education - Legal Secretary

Birnam College
01.1989 - 11.1989

GCSEs - High School

Florida Park High
01.1983 - 11.1988

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Keely Smyth