Keely Rooney
Rotherham,S.Yorkshire
Summary
Organised professional specialising in NHS systems and referral management, delivering patient-focused customer service and effective communication. Experienced in data entry, record management, and process documentation, consistently meeting targets. Capable of thriving in high-pressure environments with strong time management skills, contributing to team success while excelling in independent work.
I am a confident, approachable and highly organised individual with strong communicational skills both over the phone and face to face.
Proven ability to manage and maintain referrals and meet performance targets
Overview
2026
2026
years of professional experience
Work history
Sales and customer service representative
Sanctuary Housing
Sheffield , S.Yorkshire
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Supported increased customer satisfaction through exceptional service and prompt concern resolution.
- Resolved customer complaints, enhancing satisfaction with products and services.
- Facilitated efficient communication with logistics team to ensure on-time deliveries.
- Collaborated with logistics department to facilitate timely deliveries.
Administrative officer
NHS Foundation Trust
Sheffield, S.Yorkshire
2019.09 - Current
Registered and tracked referrals in serious clinical pathways to ensure timely patient access to care.
Supported management of referrals within fast-paced lung cancer service to ensure processing of urgent cases.
Facilitated timely completion of national cancer targets and deadlines to ensure compliance with regulations.
Contributed to development and revision of standard operating procedures (SOPs) for improved workflow and consistency.
Collaborated with multidisciplinary teams to facilitate smooth patient pathways.
Maintained and updated patient data to uphold confidentiality and comply with governance standards.
Education
Wingfield Comprehensive School
Rotherham 05.2006
Skills
Administrative and Office Support
NHS Systems and Referral management
Patient-Focused Customer Service
Telephone & Frontline Communication
Data entry & Record management
Process Documentation
Target-Driven Performance
Working in High Pressure environments
Time management and Organization
Teamwork & Independent working
Professional & Compassionate communication
Custom
In my next role, I am seeking an opportunity where i can truly thrive, make a role my own and contribute to improving ways of working. I am passionate about helping people, supporting teams and bringing positive energy to the workplace.
I am looking for a stable and froward-thinking organisation where I can grow proffesionaly whilst building a secure future for myself and my family
Timeline
Administrative officer
NHS Foundation Trust
2019.09 - Current
Wingfield Comprehensive School
Sales and customer service representative
Sanctuary Housing