Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Keely Oake

Newton Abbot,Devon

Summary

With nearly thirty years of diverse workplace experience, I excel in customer and supplier communication through email, phone, and face-to-face interactions. Known for maintaining composure under pressure, I effectively problem-solve and diffuse challenging situations. My extensive background ensures a comprehensive understanding of various scenarios, making me a valuable asset in any dynamic environment.


I am also a friendly, personable colleague, I enjoy working as part of a team and getting to know my team.

Overview

15
15
years of professional experience

Work history

Operations manager

Coraline Skincare
Topsham, Devon
09.2023 - 07.2025
  • Answering customer queries on live chat, in a polite, friendly and efficient manner.
  • Ensuring the smooth running of order processing and providing after care for customers via email, phone or in person.
  • Responding to customer reviews via email and posting reviews on Instagram stories.
  • Writing the team weekly highlights email, detailing the events of the week, any promotions and customer reviews. Also a breakdown of the weekly, month to date and year to date sales.
  • Managing payroll, including calculating staff hours and distributing pay slips by email.
  • Streamlined processes to improve and optimise office stocktake of packaging and paper supplies.
  • Working closely with the owners to ensure smooth running of operations and implementing new processes and initiatives.

Teaching assistant in primary school

Highweek Community Primary and Nursery School
Newton Abbot, Devon
04.2015 - 08.2023
  • Worked closely with teachers to implement engaging lessons which improved student participation.
  • Maintained a clean, safe classroom environment by performing regular organisation and cleaning tasks.
  • Conducted regular reading sessions promoting literacy amongst young learners.
  • Provided special attention to students with learning difficulties for better inclusion in class activities.
  • Prepared classrooms for daily activities and tidied up afterwards, keeping surroundings neat and presentable at all times.
  • Fostered positive relationships with parents and colleagues to create a supportive educational atmosphere.

Assistant property manager

Trailfinders
Kensington, London
03.2010 - 07.2014
  • Monitored building facilities regularly ensuring their optimal functionality at all times.
  • Delivered excellent customer service at all times improving overall brand reputation.
  • Facilitated smooth tenant move-ins, resulting in positive initial experiences.
  • Managed tenant relationships for improved satisfaction and retention.

Education

GCSEs -

Chiswick Community School
London
09/1990 - 07/1995

Skills

  • I have experience in communicating with customers and suppliers, by email, phone and in person
  • I have a cool under pressure attitude and am able to problem solve and diffuse elevated situations
  • I have almost thirty years of workplace experience I have dealt with a wide variety of situations and outcome, there's not much I haven't seen!

Affiliations

  • I love the beach and socialising with friends.

Timeline

Operations manager

Coraline Skincare
09.2023 - 07.2025

Teaching assistant in primary school

Highweek Community Primary and Nursery School
04.2015 - 08.2023

Assistant property manager

Trailfinders
03.2010 - 07.2014

GCSEs -

Chiswick Community School
09/1990 - 07/1995

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Keely Oake