Summary
Overview
Work History
Education
Skills
Technical Skills
Certification
Timeline
Generic

Keely Edwards

Solihull,West Midlands

Summary

Dynamic and driven professional with expertise in problem-solving, strategic planning, and leadership. Experienced in managing complex projects and optimising operational workflows to enhance organisational efficiency and achieve successful business outcomes. Adept at streamlining processes, improving productivity, and fostering positive workplace environments. Proven track record in assessing operational needs and developing cost-saving solutions to enhance revenues and customer satisfaction. Seeking to apply and further develop my skills in the [Desired Position] role.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Operations Manager

Cabinet Office
Birmingham
11.2023 - 04.2025
  • Facilitated over 30 staff training programmes to enhanced workforce competency.
  • Identified areas of improvement with thorough operational audits.
  • Coordinated with 465 departments across government, ensuring smooth business operations.
  • Implemented innovative management techniques for improved team productivity.
  • Optimised resource allocation, maximised output whilst minimising cost.
  • Liaised with senior leadership to align departmental objectives with company goals.
  • Directed daily operations, streamlined processes and protocols.

Senior Business Lead

npower Business Solutions
05.2021 - 07.2023
  • Managing access and permissions across all business systems, ensuring license numbers are kept at an optimum balancing user requirements and costs
  • Involved in the small team finalising and closing off major projects as a result of the business transformation as well as the merger of npower Business Solutions with EON
  • Played a key role in the successful merger, facilitating a smooth integration of operations and processes, resulting in improved efficiencies and reduced costs
  • Successfully led and executed complex business strategies that resulted in increased revenue, improved profitability, and sustainable growth, while fostering a high-performing team and maintaing strong relationships with key stakeholders

Area Manager

Aldi
Atherstone, Warwickshire
07.2021 - 01.2023
  • Note: Undertook role with permission from npower whilst going through the redundancy process due to acquisition by EON
  • Fostered a culture of continuous improvement within the organisation.
  • Supervised daily store operations, ensuring optimal customer service delivery.
  • Handled crisis situations promptly and efficiently, minimising potential risk or damage.
  • Coordinated several successful marketing campaigns contributing to market expansion.
  • Developed robust sales strategies to maximise revenue generation.
  • Conducted regular performance reviews, leading to increased staff satisfaction.
  • Promoted a positive work environment which increased employee retention rate.
  • Led multiple teams across different areas, fostering collaboration and communication.
  • Established strong relationships with key stakeholders to enhance business growth.
  • Monitored competition closely, staying ahead in market trends and consumer behaviour.
  • Implemented cost-effective measures, resulting in significant savings for the company.
  • Improved team efficiency by implementing new strategies for task delegation.
  • Adopted sustainable practices within the organisation enhancing corporate social responsibility image.
  • Liaised regularly with senior management to discuss operational updates and improvements.
  • Ensured compliance with all regulatory standards to maintain brand reputation.
  • Streamlined operations by introducing innovative managerial procedures.
  • Managed budgets effectively, maintaining financial health of designated area stores.
  • Trained members of the team for improved overall productivity.
  • Analysed sales data regularly for informed decision-making processes.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.

Transformation Lead, Pavement Programme

npower Business Solutions
07.2019 - 05.2021
  • Working in an agile way as part of a scrum team and able to step up into senior roles as required
  • Creating technical documents and frameworks using initiative and creative freedom
  • Designing and managing multiple reports to be utilised at senior leadership meetings
  • Engaging with senior stakeholders and managing multiple stakeholder demands whilst meeting expectations and targets
  • Creating an enduring business hub that collates all essential documents for use of all stakeholders across nBS
  • Producing a plan for how we measure success on the business' £40m transformation

Commercial Analyst

npower Business Solutions
03.2019 - 06.2019
  • Reviewing and approving deals with gross margins of up to £100,000
  • Creating and driving a process to accurately assess the Renewable Energy Guarantees of Origin market position and cost so we can accurately price into deals
  • Engaging with commercial management and senior leaders to develop strategies to price deals effectively and continue to meet SLAs
  • Saving of half an FTE from time spent on query resolution across nBS teams by creating a SharePoint with multiple functions
  • Significant improvement in the relationship between the Sales and Commercial divisions in the business

Debt & Risk Strategy and Operations Lead

npower Business Solutions
09.2018 - 02.2019
  • Leading and managing a team of Specialists, overseeing performance and absences whist also supporting career progression and personal development
  • Full participation within the management team on strategic and operational topics
  • Driving a project increasing the number of customers paying by direct debit by 10% with a forecasted debt reduction of circa £200k
  • Re-deployment of two FTE through significantly streamlining performance reporting
  • Designing and implementing a process for returned mail – making better use of data and using it to improve customer experience

Education

BSc (Hons) - Environmental Geosciences

Durham University
Durham
/2014 - /2018

A Levels - Mathematics (A*), Chemistry (A), Geography (A)

Newport Free Grammar School
/2012 - /2014

Skills

  • Operational strategy
  • Productivity enhancement
  • Inventory control experience
  • KPI development and tracking
  • Problem solving
  • Executive communications
  • Process development
  • Budget management
  • Project management
  • Regulatory compliance awareness
  • Continuous improvement implementation

Technical Skills

  • Microsoft Office and Google Application Suites
  • Programming languages: basic profficiency in JavaScript, Python, C++
  • System experience: JIRA, Salesforce, Power BI, Xero, PAST3, ArcGIS, MATLAB, WBS Pro, Junifer

Certification

Managing Successful Programmes (MSP), 2024

First Aid at Work (inc. defibrillator), 2023

Lean Six Sigma, 2022

PRINCE2, 2021

Swim England Level 2 Diving Coach, 2021

Swim England Level 2 Swimming Teacher, 2012



Timeline

Business Operations Manager

Cabinet Office
11.2023 - 04.2025

Area Manager

Aldi
07.2021 - 01.2023

Senior Business Lead

npower Business Solutions
05.2021 - 07.2023

Transformation Lead, Pavement Programme

npower Business Solutions
07.2019 - 05.2021

Commercial Analyst

npower Business Solutions
03.2019 - 06.2019

Debt & Risk Strategy and Operations Lead

npower Business Solutions
09.2018 - 02.2019

BSc (Hons) - Environmental Geosciences

Durham University
/2014 - /2018

A Levels - Mathematics (A*), Chemistry (A), Geography (A)

Newport Free Grammar School
/2012 - /2014

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Keely Edwards