Keeley Sewell

Gillingham,Kent

Summary

Articulate communicator with extensive experience in staff supervision and customer-focused environments. Proven ability to manage client relationships and deliver services effectively on a global scale. Strong interpersonal skills foster collaborative team dynamics and enhance service delivery through targeted training initiatives. Demonstrated success in project management, ensuring timely and budget-compliant outcomes while maintaining operational stability.

Overview

years of professional experience

Work History

Global compliance PMO Manager

Ernst & Young (EY)

London

08.2004 - Current

Global Stakeholder Leadership: Direct global stakeholder engagement across EY offices, third-party providers, and clients spanning 80+ countries and 200+ entities, ensuring consistent, high-quality delivery of compliance and reporting services aligned to strategic objectives.
Commercial & Contract Strategy: Lead commercial negotiations, contract governance, and annual renewals, influencing fee structures and service scope while managing escalations at senior steering group level to support business growth and profitability.
End-to-End Service Delivery Management: Own service delivery for a portfolio of international clients, driving operational excellence, mitigating risk, resolving complex issues, and ensuring KPI performance and continuous service improvement.
Client Onboarding & Transformation: Lead the onboarding and transition of new client engagements, defining scope, pricing, and delivery models, and partnering with senior stakeholders (including Partners) to ensure seamless mobilisation.
Technology & Process Optimisation: Oversee the effective utilisation of EY technology platforms, driving standardisation, process efficiency, and enhanced collaboration across global teams.
Capability Building & Talent Development: Define and implement training strategies for global teams, building capability through structured programmes, on-site delivery, and ongoing development initiatives.
Financial Oversight & Margin Management: Accountable for global financial performance, including billing accuracy, cash collection, and achieving budget and margin targets through coordination across EY UK and offshore teams.
Talent Acquisition & Team Growth: Support strategic hiring initiatives, leading interview processes and ensuring effective onboarding to build high-performing, scalable teams.
Executive Client Relationship Management: Act as a key point of contact for senior client stakeholders, strengthening relationships, managing expectations, and ensuring delivery of EY’s client promise and service excellence.
Career Progression: Rapid advancement through two internal promotions, progressing from Senior to Manager, reflecting strong performance and leadership impact.

Field Sales Executive and Customer Service Support

Parcelforce Worldwide

05.1998 - 06.2004

Team Leadership Support: Supported the Area Sales Manager in overseeing a team of 8 and delivering services across a UK-wide client portfolio.
Client Relationship Management: Managed 100+ client relationships, driving high satisfaction, retention, and account value.
Contract & Revenue Support: Led annual contract renewals, supporting revenue continuity and growth opportunities.
Client Engagement: Acted as a key client contact, managing communications across meetings, calls, and emails.
Issue Resolution: Managed client issues and escalations, ensuring timely resolution of delivery and payment concerns.
Business Development Support: Handled client enquiries and onboarding, supporting new business development.
Cross-Functional Coordination: Collaborated with internal teams to ensure seamless service delivery.
Operations & Scheduling: Managed diaries and coordinated meetings to support team efficiency.
Marketing & Data Management: Delivered client communications and maintained accurate, compliant client records.
Performance & Sales Support: Supported sales associates with lead generation and deal closure while consistently meeting targets.

Education

G.C.S.E - Maths, English

Sarah Bonnell Girls School

London, E.15

01-1995

Skills

Quick Learner & Adaptable: Demonstrated ability to grasp new tasks and systems rapidly, thriving in fast-paced and high-pressure environments
Time & Workload Management: Skilled in prioritising tasks, meeting deadlines, and managing competing demands independently
Technical Proficiency: Proficient in Microsoft Word, Outlook, Internet tools, and basic Excel and PowerPoint

Team Collaboration & Leadership: Experienced team player with proven leadership capabilities, fostering positive team dynamics and supporting staff development
Communication & Negotiation: Excellent written and verbal communication skills, with effective sales and negotiation experience
Client Service Excellence: Highly developed customer care skills, consistently delivering dependable, reliable service and maintaining strong client relationships

Personal Information

Hobbies: Outside of work, I enjoy reading, socialising, and travelling—particularly exploring new cultures and destinations. Staying active is important to me, and I especially enjoy running and boxing as part of my fitness routine. I’m also committed to giving back through regular charity work, including supporting a Christmas initiative where I help build and deliver food baskets to those in need., I’m a car owner with a clean driving licence, offering flexibility for travel and client visits.

References

Available upon request.

Timeline