Keeley Hopkins
Offerton Stockport ,Cheshire
Summary
I am hardworking, determined and a team player. I am motivated and enjoy a challenge. I have many years of customer service experience and feel this would be vital in the role I am applying for. In my current role as Office Manager I have been described as fair, approachable, organised, dedicated and able to work alone or in a team . I also have qualifications in First Aid and Mental Health First Aid. The Mental Health First Aid is something I am very proud of. I feel that in my current roles it has helped me to understand how staff, students and parents/carers may feel in certain situations and this ensures I am always giving 100% customer service. I am empathetic and a good listener. My computer skills are good and I feel I have vast knowledge of outlook, word and excel. I am also trained to high standard on sims. I work well under pressure. I am more than capable of sending and receiving emails in a professional and timely manner. My telephone etiquette is also something I pride myself on. In the event of an unhappy person on the other end of the telephone I feel I can listen well, problem solve and respond in a firm but fair way when needed. I create rotas for my team I feel I always take into account peoples needs and requests. I am highly trained in safeguarding and I know how important this is. Working in education for many years has taught me that if I feel there is a safeguarding issue I must report this even if it may seem minor. I know how important minor things can help to build a bigger picture. I am good at taking minutes and keep this confidential when needed. I always keep up to date with my workplaces policies and procedures. Finally, as much as I love a plan and a list I am not afraid to be flexible and change an order of workload to ensure the best outcome for all.
Overview
25
25
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Office Manager
The Kingsway School
Stockport, Cheshire
2025.10 - Current
Sending and receiving incoming and outgoing emails.
Answering and making telephone calls.
Producing staff rotas.
Ensuring smooth day-to-day operations with diligent oversight of office tasks.
Tracking inventory levels of office supplies, preventing stock shortages.
Coordinating team meetings for effective communication and project alignment.
Organising staff holiday schedules without disrupting workflow continuity.
Maintaining company records in compliance with legal requirements.
Staff appraisals.
Interviewing and overseeing recruiting new staff members.
Using a range of IT software such as outlook, excel, word, sims.
Producing reports.
Working alone or in a team.
Meeting and greeting visitors.
Safeguarding staff and pupils.
Giving first aid as needed.
Office Administrator
Nevill Road Junior School
Stockport , Cheshire
2022.09 - 2025.10
Making and receiving telephone calls.
Monitoring various email accounts.
Meeting and greeting visitors.
Producing reports.
Safeguarding staff and students.
Giving first aid as needed.
Higher level teaching assistant
Banks Lane Infant School
Stockport , Cheshire
2018.09 - 2022.08
Reinforced positive behaviour with consistent classroom management techniques.
Assisted in monitoring student attendance, contributing towards punctuality within the school community.
Encouraged independent learning by providing structured study guidance to pupils.
Attended parent-teacher meetings providing additional insight into individual pupil performance.
Helped organise extracurricular activities enhancing student enrichment outside the classroom setting.
Worked closely with parents and guardians, maintaining open lines of communication regarding pupil progress.
Debt Advisor
Moorcroft Debt Recovery
Stockport, Cheshire
2001.04 - 2018.08
Making and receiving telephone calls.
Sending and receiving emails.
Producing financial statements.
Meeting with clients.
Offering advice where needed.
Education
A-Levels - English Literature
Ridge Danyers College
Stockport 2000.09 - 2002.07
NVQ Level 2 - Performing Arts & Theatre Studies
Ridge Danyers
Stockport 2000.09 - 2002.07
GCSEs - English Language, English Literature, Mathematics, Double Science, I.T, History, German, Drama
Reddish Vale Technology College
Stockport 1995.09 - 2000.07
Skills
Sending and receiving emails Making and receiving telephone calls Organising staff rotas Problem solving Working well alone or in a team and sometimes under pressure Report writing Minute taking First aider and also qualified in Mental Health First Aid Safeguarding trained and up to date with the latest legislations
Affiliations
- I love to go to the theatre. I enjoying singing and have been involved in a few amateur shows myself.
Certification
First Aid Certificate
Mental Health First Aid Certificate
Prevent Training
Annual safeguarding training
Teaching times wellbeing and attainment award
Timeline
Office Manager
The Kingsway School
2025.10 - Current
Office Administrator
Nevill Road Junior School
2022.09 - 2025.10
Higher level teaching assistant
Banks Lane Infant School
2018.09 - 2022.08
Debt Advisor
Moorcroft Debt Recovery
2001.04 - 2018.08
A-Levels - English Literature
Ridge Danyers College
2000.09 - 2002.07
NVQ Level 2 - Performing Arts & Theatre Studies
Ridge Danyers
2000.09 - 2002.07
GCSEs - English Language, English Literature, Mathematics, Double Science, I.T, History, German, Drama
Reddish Vale Technology College
1995.09 - 2000.07