- Independently planned and uploaded daily content related to Newcastle United, actively managing Korean fan community through regular Q&A and ongoing engagement.
- Delivered diverse content including match previews, chant translations, match day experience and transfer news, building trust with over 1K+ followers through consistent communication.
- Led a squad of 8 soldiers, managing daily operations and maintaining discipline under high-pressure environments
- Demonstrated strong responsibility, punctuality, and adaptability in structured military settings.
- Gained excellent teamwork and communication skills while cooperating with superiors and peers.
- Trained in logistical management and efficient task execution under tight schedules.
Direct Customer Service Experience
- Supported Korean Newcastle fans through digital communication, including merchandise inquiries and visit guidance
- Helped improve fan experience by providing tailored information on local stores and matchday expectations
Teamwork and Leadership
- Planned and led youth events as general secretary of Durham Korean Church
- Collaborated with diverse teams to manage logistics, roles, and schedules
Languages and Cultural Awareness
- Native fluency in both Korean and English
- Translated football content and club culture into Korean, helping bridge cultural gaps and making the information accessible and engaging for fans