Keegan Wyres
Newcastle ,Northumberland
Summary
Hardworking student skilled in problem-solving and troubleshooting seeks opportunity in gas engineering to build on maintenance abilities. Works with focus and drive to achieve accurate, safe results within strict deadlines. As a bar staff/front of house Ready to help team achieve company goals. Customer-focused bar professional with conversational skills, drinks knowledge and dedication to guest safety. History of keeping bar profitable and fun place for customers and Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work history
Gas engineer (apprentice)
Paul grooves
Newcastle upon Tyne, Northumberland
2023.08 - 2023.10
- Attended out-of-hours calls promptly to maintain excellent service provisions.
- Worked with minimum disruption to service users, cleaning and tidying up premises after work.
- Recorded work performed and parts used for accurate engineering reports.
- Measured for fittings, listed materials and costed jobs to provide accurate customer quotes.
- Participated in training and adopted new technology to improve service delivery and productivity.
- Met health and safety policies for compliant engineering support.
front of house wedding
Steve Davies
Cramlington, Northumberland
2022.06 - 2022.09
- Encouraged customer loyalty by delivering unparalleled service throughout dining experiences.
- Prepared dining room for special functions.
- Monitored guests for intoxication, immediately reporting concerns to management.
- Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
- Maintained strict attention to safety and hygiene to safeguard guest wellbeing.
- Maintained clean and orderly reception area to uphold brand standards.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained bar stocks, replenishing daily as necessary.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Checked and reported faulty equipment to supervisors for repair.
- Cleared counters and disposed of waste and broken glass.
- Secured high-value products in locked cabinets, minimising damage and theft.
- Refused drinks service to guests without appropriate proof of age.
- Shuffled drink bottles and glasses to create attractive displays.
- Peeled and sliced fruits for garnishing drinks.
- Maintained adequate levels of clean tableware for dining room and kitchen areas, promptly replenishing stock every [Number] minutes.
Education
Diploma of Higher Education - Maintence operations
2022.09 - 2023.06
Diploma of Higher Education - Hospitality
2020.09 - 2022.06
Skills
- Stockpile surveys
- Safety reporting
- Mining health and safety
- Environmental legislative compliance
- Till balancing
- Problem solving
- Bar cleaning and maintenance
- Food service
- Verbal communication
- Organised and reliable
- Outstanding customer service
- Strong communication
- Just In Time stock control
- Reporting and documentation
- Safe food handling
- Food running
- Spirits, beer and wine knowledge
Languages
English
Intermediate
English
Upper intermediate
Timeline
Gas engineer (apprentice) - Paul grooves
2023.08 - 2023.10
Ashington college - Diploma of Higher Education, Maintence operations
2022.09 - 2023.06
front of house wedding - Steve Davies
2022.06 - 2022.09
Northumberland College - Diploma of Higher Education, Hospitality
2020.09 - 2022.06