Keaton Hyland-Irvin

• Operate the out-of-hours emergency line for A1 Quality Homecare, handling urgent calls and providing advice and support when required
• Liaise with emergency services including police and ambulance teams, and manage sensitive situations such as client deaths
• Coordinate last-minute care cover and respond effectively to urgent staffing issues
• Provide guidance on medication concerns and escalate issues appropriately
• Demonstrate strong telephone manner, remaining calm, professional, and patient in high-pressure situations
• Draw on hands-on care experience to support clients with dementia and complex needs
• Confidently manage difficult, distressed, or hostile callers with empathy and understanding
• Developed strong communication, problem-solving, and emotional resilience skills through frontline emergency and care work

• Carried out physically demanding manual labour, including heavy lifting of logs, branches, and machinery
• Assisted with cutting and clearing tree offcuts, hedges, and branches for safe loading and disposal
• Maintained high safety standards while working with tools, machinery, and in outdoor environments
• Supported site clean-ups using rakes, brooms, and blowers to ensure a professional finish
• Assisted with general gardening and landscaping tasks such as fencing, decking, and creating flower beds
• Demonstrated strong teamwork, organisation, and efficiency to ensure jobs were completed smoothly
• Developed a strong work ethic, reliability, and understanding of the importance of contributing effectively within a team

• Provide compassionate, person-centred care to clients in their own homes, supporting daily living and personal care needs
• Support individuals with dementia, physical disabilities, and a range of health conditions
• Assist with medication prompting and ensure care plans are followed accurately
• Manage challenging behaviours with patience, empathy, and professionalism
• Build trusting relationships with clients and families, promoting dignity and independence
• Communicate effectively with colleagues and management to report concerns and changes in client wellbeing
• Maintain high standards of safeguarding, confidentiality, and infection control
• Demonstrate reliability, adaptability, and emotional resilience in demanding care environments

- Developed strong situational awareness and the ability to remain calm and effective under pressure.

- Gained practical knowledge of first aid procedures and emergency response protocols.

Demonstrated reliability, teamwork and clear communication in time-critical situations